I have had so many issues this month with the August 13 updates. Literally all of the OS's, servers and workstations broke in some way. It's pretty crazy, most all issues are unique and removing does seem to fix some software but at the same time breaks many Windows functions like the taskbar and action center etc..
On one particular Windows Server 2012 R2, I am forced to remove KB4517298 and or KB4512488 or the Backup Exec user interface will not open. The back end product runs fine and I can even remotely access it from another computer. It's just for whatever reason the actual application simply won't run if either of those KB's are installed.
I hesitate to go to Veritas for support on this since I have half a dozen programs that simply won't function if either of these updates are installed. It's not just Backup Exec, it's products from Blackbaud and other large organizations that were also broke by these updates.
I realize that on the release page, it does say the issue was solved by KB4517298:
Unfortunately the issue is not resolved.
The event viewer shows 3 events related to opening the Backup Exec UI:
Faulting application name: BackupExec.exe, version: 20.0.1188.2217, time stamp: 0x5cc09e57
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19425, time stamp: 0x5d26b6e9
Exception code: 0xe0434352
Application: BackupExec.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.AmbiguousMatchException
at System.RuntimeType.GetMethodImpl(System.String, System.Reflection.BindingFlags, System.Reflection.Binder, System.Reflection.CallingConventions, System.Type[], System.Reflection.ParameterModifier[])
at System.Type.GetMethod(System.String, System.Reflection.BindingFlags)
at BackupExec.ThemeManager..cctor()
Exception Info: System.TypeInitializationException
at BackupExec.ThemeManager.ChangeTheme(System.String, System.String)
at BackupExec.App..ctor()
at BackupExec.App.Main()
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: BackupExec.exe
P2: 20.0.1188.2217
P3: 5cc09e57
P4: mscorlib
P5: 4.8.3928.0
P6: 5d3900b3
P7: 1139
P8: 61
P9: System.Reflection.AmbiguousMatch
P10:
Attached files:
These files may be available here:
C:\Users\***********************\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_BackupExec.exe_bdfa4d408c93d84f9aa2534a7837169447f2d_8e7b3feb_1a28ccc2
Analysis symbol:
Rechecking for solution: 0
Report Id: 2019c9f5-c524-11e9-8107-1866dafbd5ad
Report Status: 2048
The attached WER report is here:
Version=1EventType=CLR20r3
EventTime=132109830570034369
ReportType=2
Consent=1
ReportIdentifier=2019c9f6-c524-11e9-8107-1866dafbd5ad
IntegratorReportIdentifier=2019c9f5-c524-11e9-8107-1866dafbd5ad
NsAppName=BackupExec.exe
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=BackupExec.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=20.0.1188.2217
Sig[2].Name=Problem Signature 03
Sig[2].Value=5cc09e57
Sig[3].Name=Problem Signature 04
Sig[3].Value=mscorlib
Sig[4].Name=Problem Signature 05
Sig[4].Value=4.8.3928.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=5d3900b3
Sig[6].Name=Problem Signature 07
Sig[6].Value=1139
Sig[7].Name=Problem Signature 08
Sig[7].Value=61
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.Reflection.AmbiguousMatch
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=6cd4
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=6cd458e8d3a8156eab014cd5e8b92198
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=cbb8
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=cbb8e49be188d9a9cb61d20d49eb95c7
UI[2]=C:\Program Files\Veritas\Backup Exec\BackupExec.exe
UI[3]=BackupExec has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Veritas\Backup Exec\BackupExec.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\system32\SspiCli.dll
LoadedModule[10]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[11]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[12]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[13]=C:\Windows\system32\USER32.dll
LoadedModule[14]=C:\Windows\system32\GDI32.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[18]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[19]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[20]=C:\Windows\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[21]=C:\Windows\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[22]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\fe2524177eb3088c77be666722039f52\mscorlib.ni.dll
LoadedModule[23]=C:\Windows\system32\ole32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[25]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[26]=C:\Windows\system32\uxtheme.dll
LoadedModule[27]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\e43dd9c73ab5615e461bf5109c3facd6\System.ni.dll
LoadedModule[28]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\0d59b0e237d7519417de10cd84bda4e7\System.Core.ni.dll
LoadedModule[29]=C:\Windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\40bd456a59a4969ec46e7d7fef6b5e32\WindowsBase.ni.dll
LoadedModule[30]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[31]=C:\Windows\system32\rsaenh.dll
LoadedModule[32]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\2e48700efecd23d15226baaa35a854bb\PresentationCore.ni.dll
LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\ec5e61c1f67279c3ebe8bd1160c680a7\PresentationFramework.ni.dll
LoadedModule[35]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xaml\0212deecd5dfa435c6588fd68900ab8c\System.Xaml.ni.dll
LoadedModule[36]=C:\Windows\SYSTEM32\dwrite.dll
LoadedModule[37]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[38]=C:\Windows\SYSTEM32\MSVCP140_CLR0400.dll
LoadedModule[39]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[40]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[41]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[42]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\4beb1eeca20b27d4bd1bb9880f03cc2a\System.Configuration.ni.dll
LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\5ee35debfc22f727e70e4479ddcbc045\System.Xml.ni.dll
LoadedModule[44]=C:\Windows\system32\shell32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\SHCORE.dll
LoadedModule[46]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[47]=C:\Windows\system32\dwmapi.dll
LoadedModule[48]=C:\Windows\system32\psapi.dll
LoadedModule[49]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=BackupExec
AppPath=C:\Program Files\Veritas\Backup Exec\BackupExec.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=5F52F6CA4553BDC12F4DF9EDDE73C968