Hi Guys. I've been struggling to resolve a Windows update issue affecting 100's of Windows 10 machines running version 1903 for some time with no luck... We are using WSUS 10.0.14393.2969 on Windows 2016.
What I'm seeing on the client machines is:
There were problems installing some updates, but we'll try again later.
2019-09 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4514359) -Error 0x80070057
2019-09 Security Update for Adobe Flash Player for Windows 10 Version 1903 for x64-based Systems (KB4516115) -Error 0x80070057
2019-11 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4524570) -Error 0x80070057
2019-11 Servicing Stack Update for Windows 10 Version 1903 for x64-based Systems (KB4524569) -Error 0x80070057
The corresponding wuetl.log shows errors as follows:
2019/11/19 11:14:46.7408537 6940 7144 DownloadManager * START * Begin Downloading Updates [CallerId = UpdateOrchestrator] [Call ID = {913F56DF-0776-41E0-8FFB-E311BB0812E2}]
2019/11/19 11:14:46.7408615 6940 7144 DownloadManager Priority = 3, NetworkCostPolicy = 0, Interactive = 1, Download on Battery = 1, Bypass Regulation = 1, Owner is system = 1, Proxy session id = 1, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7.
2019/11/19 11:14:46.7408633 6940 7144 DownloadManager Updates to download = 1
2019/11/19 11:14:46.7408667 6940 7144 Agent Title = 2019-09 Security Update for Adobe Flash Player for Windows 10 Version 1903 for x64-based Systems (KB4516115)
2019/11/19 11:14:46.7408711 6940 7144 Agent UpdateId = AB7DE211-6754-4207-B166-708A59E42C24.200
2019/11/19 11:14:46.7408722 6940 7144 Agent Bundles 1 updates:
2019/11/19 11:14:46.7408759 6940 7144 Agent AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200
2019/11/19 11:14:46.7409319 6940 7144 DownloadManager No locked revisions found for update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200 (SessionData = (null)); locking the user-specified revision.
2019/11/19 11:14:46.7412183 6940 7148 DownloadManager *FAILED* [80070057] Error occurred while downloading update 5EEB98CF-4531-4FD7-9C24-8EC7A084AE6F.200; notifying dependent calls.
2019/11/19 11:14:46.7726672 6940 7144 DownloadManager Queueing update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200 for download handler request generation.
2019/11/19 11:14:46.7741041 6940 7144 Handler Loaded state: cCompleteIterations: 0, pt: Unknown, nNextRequestID: 0.
2019/11/19 11:14:46.8115038 6940 7144 Agent Effective power state: AC; IsOnAC: Yes.
2019/11/19 11:14:46.8115135 6940 7144 IdleTimer WU operation (DL.UpdateOrchestrator, operation # 54) stopped; does use network; is not at background priority
2019/11/19 11:14:46.8115182 6940 7144 Agent Released network PDC reference for callId {913F56DF-0776-41E0-8FFB-E311BB0812E2}; ActivationID: 54
2019/11/19 11:14:46.8115278 6940 7144 IdleTimer WU operation (DL.UpdateOrchestrator) started; operation # 55; does use network; is not at background priority
2019/11/19 11:14:46.8115329 6940 7144 Agent Obtained a network PDC reference for callID {913F56DF-0776-41E0-8FFB-E311BB0812E2} with No-Progress-Timeout set to 4294967295; ActivationID: 55.
2019/11/19 11:14:46.8115421 6940 7144 DownloadManager * END * Download Call Complete. Call 6 for caller UpdateOrchestrator has completed; signaling completion.
2019/11/19 11:14:46.8119116 6940 12012 Agent WU client calls back to download call {913F56DF-0776-41E0-8FFB-E311BB0812E2} with code Call progress and error 0
2019/11/19 11:14:46.8123422 6940 7144 Agent Effective power state: AC; IsOnAC: Yes.
2019/11/19 11:14:46.8123509 6940 7144 IdleTimer WU operation (DL.UpdateOrchestrator, operation # 53) stopped; does use network; is not at background priority
2019/11/19 11:14:46.8123550 6940 7144 Agent Released network PDC reference for callId {3D2428CD-D14B-4016-AFD9-43BC0CD56078}; ActivationID: 53
2019/11/19 11:14:46.8129793 12220 12256 ComApi *RESUMED* Download ClientId = UpdateOrchestrator
2019/11/19 11:14:46.8129850 12220 12256 ComApi Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, cancelled = 0, unaccounted = 0)
2019/11/19 11:14:46.8130070 12220 12256 ComApi ClientId = UpdateOrchestrator: Exit code = 0x00000000; Call error code = 0x80240022
2019/11/19 11:14:46.8130845 12220 12256 ComApi * END * Download ClientId = UpdateOrchestrator
2019/11/19 11:14:46.8131207 6940 12012 Agent WU client calls back to download call {3D2428CD-D14B-4016-AFD9-43BC0CD56078} with code Call complete and error 0x80070057
2019/11/19 11:14:46.8135080 6940 7144 DownloadManager * END * Begin Downloading Updates [CallerId = UpdateOrchestrator] [Call ID = {913F56DF-0776-41E0-8FFB-E311BB0812E2}] [hr = 0x00000000]
2019/11/19 11:14:46.8135121 12220 1300 ComApi Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, cancelled = 0, unaccounted = 0)
2019/11/19 11:14:46.8135198 12220 1300 ComApi * END * All federated downloads have completed. ClientId = UpdateOrchestrator (cV = cuWy0hDQXE6z306T.1.1)
2019/11/19 11:14:46.8135422 6940 7148 Handler Loaded state: cCompleteIterations: 0, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
2019/11/19 11:14:46.8135527 6940 7144 Agent Effective power state: AC; IsOnAC: Yes.
2019/11/19 11:14:46.8135648 6940 7144 IdleTimer WU operation (DL.UpdateOrchestrator) started; operation # 57; does use network; is not at background priority
2019/11/19 11:14:46.8135701 6940 7144 Agent Obtained a network PDC reference for callID {1B242816-1944-4D90-8F34-AB54279C5735} with No-Progress-Timeout set to 4294967295; ActivationID: 57.
2019/11/19 11:14:46.8136045 6940 7148 DownloadManager Generating download request for update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200.
2019/11/19 11:14:46.8146630 6940 7148 Misc *FAILED* [80070003] Method failed [SusMoveOrCopyDirectoryContentsHelperRecursive:1650]
2019/11/19 11:14:46.8146671 6940 7148 Misc *FAILED* [80070003] Method failed [SusMoveOrCopyDirectoryContentsHelper:1731]
2019/11/19 11:14:46.8146747 6940 7148 DownloadManager Calling into handler 0x8 to generate download request for update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200.
2019/11/19 11:14:46.8146818 6940 7148 Handler Generating request for CBS update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C in sandbox C:\Windows\SoftwareDistribution\Download\54200965aa41c556f4acff41ed855e47
2019/11/19 11:14:46.8147166 6940 7148 Handler Loaded state: cCompleteIterations: 0, pt: Unknown, nNextRequestID: 0.
2019/11/19 11:14:46.8147199 6940 7148 Handler Selecting self-contained because update does not have express payload.
2019/11/19 11:14:46.8147216 6940 7148 Handler Selected payload type is SelfContainedNoExpressPayload
2019/11/19 11:14:46.8147493 6940 7148 Handler Detected download state is dsStart
2019/11/19 11:14:46.8147560 6940 7148 Handler Adding Windows10.0-KB4516115-x64.cab (entire file) to request list.
2019/11/19 11:14:46.8153041 6940 7148 Handler Saved state: cCompleteIterations: 0, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
2019/11/19 11:14:46.8153093 6940 7148 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2019/11/19 11:14:46.8166001 6940 7148 DownloadManager *FAILED* [80070057] Method failed [CAgentDownloadManager::EnsureSufficientFreeSpace:23356]
2019/11/19 11:14:46.8166050 6940 7148 DownloadManager *FAILED* [80070057] Method failed [CAgentDownloadManager::HandleUpdateDownloadVolume:23302]
2019/11/19 11:14:46.8166117 6940 7148 DownloadManager *FAILED* [80070057] GDR
2019/11/19 11:14:46.8174621 6940 7148 Handler Loaded state: cCompleteIterations: 0, pt: Unknown, nNextRequestID: 0.
I've tried the usual fixes, i.e. renaming SoftwareDistribution folder, "UxOption"=dword:00000000, "IsConvergedUpdateStackEnabled"=dword:00000000 but with no luck...
The following referenced article suggests that 0x80070057 may be caused by a proxy issue - however for testing purposes I've completely blanked the IE internet proxy settings, and ensured that 'netsh winhttp show proxy' is showing 'direct'...
http://woshub.com/all-windows-update-error-codes/
So with all this said - would somebody be able to provide a clue as to where I should look next?
Thanks, Ash.
What I'm seeing on the client machines is:
There were problems installing some updates, but we'll try again later.
2019-09 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4514359) -Error 0x80070057
2019-09 Security Update for Adobe Flash Player for Windows 10 Version 1903 for x64-based Systems (KB4516115) -Error 0x80070057
2019-11 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4524570) -Error 0x80070057
2019-11 Servicing Stack Update for Windows 10 Version 1903 for x64-based Systems (KB4524569) -Error 0x80070057
The corresponding wuetl.log shows errors as follows:
2019/11/19 11:14:46.7408537 6940 7144 DownloadManager * START * Begin Downloading Updates [CallerId = UpdateOrchestrator] [Call ID = {913F56DF-0776-41E0-8FFB-E311BB0812E2}]
2019/11/19 11:14:46.7408615 6940 7144 DownloadManager Priority = 3, NetworkCostPolicy = 0, Interactive = 1, Download on Battery = 1, Bypass Regulation = 1, Owner is system = 1, Proxy session id = 1, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7.
2019/11/19 11:14:46.7408633 6940 7144 DownloadManager Updates to download = 1
2019/11/19 11:14:46.7408667 6940 7144 Agent Title = 2019-09 Security Update for Adobe Flash Player for Windows 10 Version 1903 for x64-based Systems (KB4516115)
2019/11/19 11:14:46.7408711 6940 7144 Agent UpdateId = AB7DE211-6754-4207-B166-708A59E42C24.200
2019/11/19 11:14:46.7408722 6940 7144 Agent Bundles 1 updates:
2019/11/19 11:14:46.7408759 6940 7144 Agent AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200
2019/11/19 11:14:46.7409319 6940 7144 DownloadManager No locked revisions found for update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200 (SessionData = (null)); locking the user-specified revision.
2019/11/19 11:14:46.7412183 6940 7148 DownloadManager *FAILED* [80070057] Error occurred while downloading update 5EEB98CF-4531-4FD7-9C24-8EC7A084AE6F.200; notifying dependent calls.
2019/11/19 11:14:46.7726672 6940 7144 DownloadManager Queueing update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200 for download handler request generation.
2019/11/19 11:14:46.7741041 6940 7144 Handler Loaded state: cCompleteIterations: 0, pt: Unknown, nNextRequestID: 0.
2019/11/19 11:14:46.8115038 6940 7144 Agent Effective power state: AC; IsOnAC: Yes.
2019/11/19 11:14:46.8115135 6940 7144 IdleTimer WU operation (DL.UpdateOrchestrator, operation # 54) stopped; does use network; is not at background priority
2019/11/19 11:14:46.8115182 6940 7144 Agent Released network PDC reference for callId {913F56DF-0776-41E0-8FFB-E311BB0812E2}; ActivationID: 54
2019/11/19 11:14:46.8115278 6940 7144 IdleTimer WU operation (DL.UpdateOrchestrator) started; operation # 55; does use network; is not at background priority
2019/11/19 11:14:46.8115329 6940 7144 Agent Obtained a network PDC reference for callID {913F56DF-0776-41E0-8FFB-E311BB0812E2} with No-Progress-Timeout set to 4294967295; ActivationID: 55.
2019/11/19 11:14:46.8115421 6940 7144 DownloadManager * END * Download Call Complete. Call 6 for caller UpdateOrchestrator has completed; signaling completion.
2019/11/19 11:14:46.8119116 6940 12012 Agent WU client calls back to download call {913F56DF-0776-41E0-8FFB-E311BB0812E2} with code Call progress and error 0
2019/11/19 11:14:46.8123422 6940 7144 Agent Effective power state: AC; IsOnAC: Yes.
2019/11/19 11:14:46.8123509 6940 7144 IdleTimer WU operation (DL.UpdateOrchestrator, operation # 53) stopped; does use network; is not at background priority
2019/11/19 11:14:46.8123550 6940 7144 Agent Released network PDC reference for callId {3D2428CD-D14B-4016-AFD9-43BC0CD56078}; ActivationID: 53
2019/11/19 11:14:46.8129793 12220 12256 ComApi *RESUMED* Download ClientId = UpdateOrchestrator
2019/11/19 11:14:46.8129850 12220 12256 ComApi Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, cancelled = 0, unaccounted = 0)
2019/11/19 11:14:46.8130070 12220 12256 ComApi ClientId = UpdateOrchestrator: Exit code = 0x00000000; Call error code = 0x80240022
2019/11/19 11:14:46.8130845 12220 12256 ComApi * END * Download ClientId = UpdateOrchestrator
2019/11/19 11:14:46.8131207 6940 12012 Agent WU client calls back to download call {3D2428CD-D14B-4016-AFD9-43BC0CD56078} with code Call complete and error 0x80070057
2019/11/19 11:14:46.8135080 6940 7144 DownloadManager * END * Begin Downloading Updates [CallerId = UpdateOrchestrator] [Call ID = {913F56DF-0776-41E0-8FFB-E311BB0812E2}] [hr = 0x00000000]
2019/11/19 11:14:46.8135121 12220 1300 ComApi Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, cancelled = 0, unaccounted = 0)
2019/11/19 11:14:46.8135198 12220 1300 ComApi * END * All federated downloads have completed. ClientId = UpdateOrchestrator (cV = cuWy0hDQXE6z306T.1.1)
2019/11/19 11:14:46.8135422 6940 7148 Handler Loaded state: cCompleteIterations: 0, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
2019/11/19 11:14:46.8135527 6940 7144 Agent Effective power state: AC; IsOnAC: Yes.
2019/11/19 11:14:46.8135648 6940 7144 IdleTimer WU operation (DL.UpdateOrchestrator) started; operation # 57; does use network; is not at background priority
2019/11/19 11:14:46.8135701 6940 7144 Agent Obtained a network PDC reference for callID {1B242816-1944-4D90-8F34-AB54279C5735} with No-Progress-Timeout set to 4294967295; ActivationID: 57.
2019/11/19 11:14:46.8136045 6940 7148 DownloadManager Generating download request for update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200.
2019/11/19 11:14:46.8146630 6940 7148 Misc *FAILED* [80070003] Method failed [SusMoveOrCopyDirectoryContentsHelperRecursive:1650]
2019/11/19 11:14:46.8146671 6940 7148 Misc *FAILED* [80070003] Method failed [SusMoveOrCopyDirectoryContentsHelper:1731]
2019/11/19 11:14:46.8146747 6940 7148 DownloadManager Calling into handler 0x8 to generate download request for update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C.200.
2019/11/19 11:14:46.8146818 6940 7148 Handler Generating request for CBS update AB11DCBD-AD0E-4CB4-B143-3527DCF2BF7C in sandbox C:\Windows\SoftwareDistribution\Download\54200965aa41c556f4acff41ed855e47
2019/11/19 11:14:46.8147166 6940 7148 Handler Loaded state: cCompleteIterations: 0, pt: Unknown, nNextRequestID: 0.
2019/11/19 11:14:46.8147199 6940 7148 Handler Selecting self-contained because update does not have express payload.
2019/11/19 11:14:46.8147216 6940 7148 Handler Selected payload type is SelfContainedNoExpressPayload
2019/11/19 11:14:46.8147493 6940 7148 Handler Detected download state is dsStart
2019/11/19 11:14:46.8147560 6940 7148 Handler Adding Windows10.0-KB4516115-x64.cab (entire file) to request list.
2019/11/19 11:14:46.8153041 6940 7148 Handler Saved state: cCompleteIterations: 0, pt: SelfContainedNoExpressPayload, nNextRequestID: 1.
2019/11/19 11:14:46.8153093 6940 7148 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2019/11/19 11:14:46.8166001 6940 7148 DownloadManager *FAILED* [80070057] Method failed [CAgentDownloadManager::EnsureSufficientFreeSpace:23356]
2019/11/19 11:14:46.8166050 6940 7148 DownloadManager *FAILED* [80070057] Method failed [CAgentDownloadManager::HandleUpdateDownloadVolume:23302]
2019/11/19 11:14:46.8166117 6940 7148 DownloadManager *FAILED* [80070057] GDR
2019/11/19 11:14:46.8174621 6940 7148 Handler Loaded state: cCompleteIterations: 0, pt: Unknown, nNextRequestID: 0.
I've tried the usual fixes, i.e. renaming SoftwareDistribution folder, "UxOption"=dword:00000000, "IsConvergedUpdateStackEnabled"=dword:00000000 but with no luck...
The following referenced article suggests that 0x80070057 may be caused by a proxy issue - however for testing purposes I've completely blanked the IE internet proxy settings, and ensured that 'netsh winhttp show proxy' is showing 'direct'...
http://woshub.com/all-windows-update-error-codes/
So with all this said - would somebody be able to provide a clue as to where I should look next?
Thanks, Ash.