Some background:
I have a WSUS server at a remote location running on 2008R2. This WSUS server has been working perfectly until 2/6/13. Doing research on this has revealed this is typically a network connection issue as the error means ERROR_INTERNET_CANNOT_CONNECT.
However, this is not the case. If I open IE and try to browse to <servername>.<domain>.local from a client workstation I get the standard IIS7 welcome screen. I have also tried <servername>.<domain>.local/selfupdate/iuident.cab and I am able to download the iuident.cab file. So obviously the clients can reach the wsus machine.
Although I was sure it would not work since my DNS is working properly, I tried changing from the FQDN to the IP address in the Group Policy settings. As I suspected, this did not resolve the issue.
I have followed the steps in KB836941 with no success
Here is a snippet from the windows update log:
2013-03-28 16:56:26:921 868 fc8 AU Triggering Online detection (interactive)
2013-03-28 16:56:26:937 868 ff8 AU #############
2013-03-28 16:56:26:937 868 ff8 AU ## START ## AU: Search for updates
2013-03-28 16:56:26:937 868 ff8 AU #########
2013-03-28 16:56:26:937 868 ff8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {91483FC1-DB3B-4B8F-BFCC-8B7CFBF73472}]
2013-03-28 16:56:26:937 868 a9c Agent *************
2013-03-28 16:56:26:937 868 a9c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-03-28 16:56:26:937 868 a9c Agent *********
2013-03-28 16:56:26:937 868 a9c Agent * Online = Yes; Ignore download priority = No
2013-03-28 16:56:26:937 868 a9c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1
or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-03-28 16:56:26:937 868 a9c Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2013-03-28 16:56:26:937 868 a9c Agent * Search Scope = {Machine}
2013-03-28 16:56:26:937 868 a9c Setup Checking for agent SelfUpdate
2013-03-28 16:56:26:937 868 a9c Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2013-03-28 16:56:26:937 868 a9c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-03-28 16:56:26:953 868 a9c Misc Microsoft signed: Yes
2013-03-28 16:56:30:218 868 a9c Misc WARNING: Send failed with hr = 80072efd.
2013-03-28 16:56:30:218 868 a9c Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2013-03-28 16:56:30:218 868 a9c Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.3.201.19:8530/selfupdate/wuident.cab>. error 0x80072efd
2013-03-28 16:56:30:218 868 a9c Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2013-03-28 16:56:30:218 868 a9c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2013-03-28 16:56:30:218 868 a9c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2013-03-28 16:56:33:499 868 a9c Misc WARNING: Send failed with hr = 80072efd.
2013-03-28 16:56:33:499 868 a9c Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2013-03-28 16:56:33:499 868 a9c Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.3.201.19:8530/selfupdate/wuident.cab>. error 0x80072efd
2013-03-28 16:56:33:499 868 a9c Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2013-03-28 16:56:33:499 868 a9c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2013-03-28 16:56:33:499 868 a9c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2013-03-28 16:56:36:781 868 a9c Misc WARNING: Send failed with hr = 80072efd.
2013-03-28 16:56:36:781 868 a9c Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2013-03-28 16:56:36:781 868 a9c Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.3.201.19:8530/selfupdate/wuident.cab>. error 0x80072efd
2013-03-28 16:56:36:781 868 a9c Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2013-03-28 16:56:36:781 868 a9c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2013-03-28 16:56:36:781 868 a9c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2013-03-28 16:56:40:062 868 a9c Misc WARNING: Send failed with hr = 80072efd.
2013-03-28 16:56:40:062 868 a9c Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2013-03-28 16:56:40:062 868 a9c Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.3.201.19:8530/selfupdate/wuident.cab>. error 0x80072efd
2013-03-28 16:56:40:062 868 a9c Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2013-03-28 16:56:40:062 868 a9c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2013-03-28 16:56:40:062 868 a9c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2013-03-28 16:56:40:062 868 a9c Misc WARNING: DownloadFileInternal failed forhttp://10.3.201.19:8530/selfupdate/wuident.cab: error 0x80072efd
2013-03-28 16:56:40:062 868 a9c Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFD
2013-03-28 16:56:40:062 868 a9c Setup FATAL: SelfUpdate check failed, err = 0x80072EFD
2013-03-28 16:56:40:062 868 a9c Agent * WARNING: Skipping scan, self-update check returned 0x80072EFD
2013-03-28 16:56:40:062 868 a9c Agent * WARNING: Exit code = 0x80072EFD
2013-03-28 16:56:40:062 868 a9c Agent *********
2013-03-28 16:56:40:062 868 a9c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-03-28 16:56:40:062 868 a9c Agent *************
2013-03-28 16:56:40:062 868 a9c Agent WARNING: WU client failed Searching for update with error 0x80072efd
2013-03-28 16:56:40:062 868 a88 AU >>## RESUMED ## AU: Search for updates [CallId = {91483FC1-DB3B-4B8F-BFCC-8B7CFBF73472}]
2013-03-28 16:56:40:062 868 a88 AU # WARNING: Search callback failed, result = 0x80072EFD
2013-03-28 16:56:40:062 868 a88 AU # WARNING: Failed to find updates with error code 80072EFD
2013-03-28 16:56:40:062 868 a88 AU #########
2013-03-28 16:56:40:062 868 a88 AU ## END ## AU: Search for updates [CallId = {91483FC1-DB3B-4B8F-BFCC-8B7CFBF73472}]
2013-03-28 16:56:40:062 868 a88 AU #############
2013-03-28 16:56:40:062 868 a88 AU Successfully wrote event for AU health state:0
2013-03-28 16:56:40:062 868 a88 AU AU setting next detection timeout to 2013-03-29 04:56:40
2013-03-28 16:56:40:062 868 a88 AU Successfully wrote event for AU health state:0
2013-03-28 16:56:40:062 868 a88 AU Successfully wrote event for AU health state:0
2013-03-28 16:56:45:062 868 a9c Report REPORT EVENT: {F7FA2FC9-6C4C-480B-83D2-E69E2E19C667} 2013-03-28 16:56:40:062-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072efd SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x80072efd.
2013-03-28 16:56:45:156 868 a9c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-03-28 16:56:45:156 868 a9c Report WER Report sent: 7.6.7600.256 0x80072efd D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
2013-03-28 16:56:45:156 868 a9c Report CWERReporter finishing event handling. (00000000)
I am really kind of lost at this point. I have other remote locations that are configured the same that are working perfectly, so that *should* rule out a parent GPO interfering with WSUS at this location.
Any help with this is greatly appreciated.
Thanks,
Michael