On one of our Windows Server 2012 R2 standard virtual servers we are getting a failure when installing the following update: "2020-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB4541509)"
The update will install, but when the server restarts we get the following error message when the server comes back up:
"We couldn't complete the updates; Undoing changes; Don't turn off your computer"
The general error message in the event log was:
"Event 20, WindowsUpdateClient- Installation Failure: Windows failed to install the following update with error 0x800F0922: 2020-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB4541309)."
The detailed error message in the event log was:
"errorCode- 0x800f0922
updateTitle- 2020-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB4541509"
updateGuid- {20C43E88-7DCE-4FFE-90F2-66F5047EC347}
updateRevisionNumber- 200
serviceGuid- {9482F4B4-E343-43B6-B170-9A65BC822C77}"
This issue occurs on our production Citrix server, so I cannot just delete the VM, and create a new one. (Eventually we will do this when we upgrade to Server 2016, but for now I need to resolve this issue)
I have done the following troubleshooting steps on a clone of this server:
STEP #1: Performed the following commands in elevated command prompt: (FAILED)
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\\Windows\\SoftwareDistribution SoftwareDistribution.old
ren C:\\Windows\\System32\\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
STEP #2: Performed the following: (FAILED)
DISM /Online /Cleanup-Image /RestoreHealth
STEP #3: Performed the following: (FAILED)
Installed the update through elevated PowerShell
STEP #4: Performed the following: (FAILED)
Uninstalled all non Microsoft programs, and uninstalled all Microsoft updates going back to mid 2019. Then I rebooted, and re-installed all the updates up to the one that was failing.
STEP #5: Performed the following: (FAILED)
Ran the System File Checker, and deleted the Windows update catalog folder; allowed Windows update to recreate that folder.
Has anyone else had this problem?
(Please only introduce new ideas, not the generic answers you commonly see on the technical forums where you can tell the person did not actually read the entire post they are replying to)