Hi there,
I am troubleshooting the WSUS Server and seem to be stuck. The server is running Server 2008, and WSUS server version 3.2.7600.251. The clients are both Windows 7 x86 (running 7.6.7600.256), and Windows XP (running 7.6.7600.256).
So far I have:
- Stopped wuauserv, bits, cryptsvc.
- Backed up WindowsUpdate.log, ReportingEvents.log, Download folder, catroot2 folder.
- Deleted these registry keys:
- REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\AccountDomainSid" /force
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\PingID" /force
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\SusClientId" /force - Started wuauserv, bits, cryptsvc.
- Ran these commands:
- wuauclt /resetauthorization /detectnow
gpupdate /force /wait:-1 - Logs re-create themselves as below.
- I think the concern is this error which I have not been able to find a resolution for on other posts:
- DnldMgr BITS job {4DB98603-D5A7-4EF5-A7B3-E8FACD833E81}had an out of band error, updateId = {CF5394BE-556C-43D1-BDE9-B0686F4EA544}.201, hr =0x8024600A
2014-01-20 08:24:30:782 6212 195c DnldMgr Error 0x8024600a occurred while downloading update; notifying dependent calls. - Thanks for any help you can provide.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
2014-01-20 08:23:53:693 6212 1854 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0700) ===========
2014-01-20 08:23:53:694 6212 1854 Misc = Process: C:\Windows\system32\svchost.exe
2014-01-20 08:23:53:694 6212 1854 Misc = Module: c:\windows\system32\wuaueng.dll
2014-01-20 08:23:53:692 6212 1854 Service *************
2014-01-20 08:23:53:694 6212 1854 Service ** START ** Service: Service startup
2014-01-20 08:23:53:694 6212 1854 Service *********
2014-01-20 08:23:53:745 6212 1854 Agent * WU client version 7.6.7600.256
2014-01-20 08:23:53:746 6212 1854 Agent * Base directory: C:\Windows\SoftwareDistribution
2014-01-20 08:23:53:753 6212 1854 Agent * Access type: No proxy
2014-01-20 08:23:53:762 6212 1854 Agent * Network state: Connected
2014-01-20 08:24:09:278 6212 1864 Report CWERReporter::Init succeeded
2014-01-20 08:24:09:278 6212 1864 Agent *********** Agent: Initializing Windows Update Agent ***********
2014-01-20 08:24:09:278 6212 1864 Agent *********** Agent: Initializing global settings cache ***********
2014-01-20 08:24:09:279 6212 1864 Agent * WSUS server: http://cwf477
2014-01-20 08:24:09:279 6212 1864 Agent * WSUS status server: http://cwf477
2014-01-20 08:24:09:279 6212 1864 Agent * Target group: (Unassigned Computers)
2014-01-20 08:24:09:279 6212 1864 Agent * Windows Update access disabled: No
2014-01-20 08:24:09:279 6212 1864 Agent * Found 13 persisted download calls to restore
2014-01-20 08:24:09:285 6212 1864 DnldMgr Download manager restoring 13 downloads
2014-01-20 08:24:09:985 6212 1864 Agent * Successfully loaded 13 persisted download calls.
2014-01-20 08:24:09:986 6212 1864 DnldMgr Retrieved 13 persisted download jobs
2014-01-20 08:24:09:986 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 0] ***********
2014-01-20 08:24:09:986 6212 1864 DnldMgr * BITS JobId = {4DB98603-D5A7-4EF5-A7B3-E8FACD833E81}
2014-01-20 08:24:09:986 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:022 6212 1864 DnldMgr * UpdateId = {CF5394BE-556C-43D1-BDE9-B0686F4EA544}.201
2014-01-20 08:24:10:150 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:296 6212 1854 Agent Created new random SusClientId 503c80b9-a142-48f0-993f-54b05bbc710e. Old Id: none.
2014-01-20 08:24:10:296 6212 1854 Report *********** Report: Initializing static reporting data ***********
2014-01-20 08:24:10:296 6212 1854 Report * OS Version = 6.1.7601.1.0.65792
2014-01-20 08:24:10:297 6212 1854 Report * OS Product Type = 0x00000004
2014-01-20 08:24:10:311 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 1] ***********
2014-01-20 08:24:10:311 6212 1864 DnldMgr * BITS JobId = {D86AD206-BBCA-4685-8271-E031297B97F1}
2014-01-20 08:24:10:311 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:311 6212 1864 DnldMgr * UpdateId = {8251AEA6-7140-48F0-A4AF-AA9645FCAD61}.201
2014-01-20 08:24:10:324 6212 1854 Report * Computer Brand = TOSHIBA TEC
2014-01-20 08:24:10:324 6212 1854 Report * Computer Model = AWRDACPI
2014-01-20 08:24:10:329 6212 1854 Report * Bios Revision = 6.00 PG
2014-01-20 08:24:10:329 6212 1854 Report * Bios Name = Phoenix - AwardBIOS v6.00PG
2014-01-20 08:24:10:329 6212 1854 Report * Bios Release Date = 2008-08-19T00:00:00
2014-01-20 08:24:10:329 6212 1854 Report * Locale ID = 1033
2014-01-20 08:24:10:380 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:401 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 2] ***********
2014-01-20 08:24:10:401 6212 1864 DnldMgr * BITS JobId = {E3A6EE13-24E1-4D75-9DB2-355829435F77}
2014-01-20 08:24:10:401 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:401 6212 1864 DnldMgr * UpdateId = {2DAC1387-4639-4DCD-9168-328F748DC160}.200
2014-01-20 08:24:10:443 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:466 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 3] ***********
2014-01-20 08:24:10:466 6212 1864 DnldMgr * BITS JobId = {B10D3028-A859-4E13-91E4-95724B6B88E2}
2014-01-20 08:24:10:466 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:467 6212 1864 DnldMgr * UpdateId = {28E56421-C61B-4B6F-969A-FE3D6A233B73}.201
2014-01-20 08:24:10:507 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:526 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 4] ***********
2014-01-20 08:24:10:526 6212 1864 DnldMgr * BITS JobId = {644F0C52-A6BD-4585-AEAC-21D1583CA16A}
2014-01-20 08:24:10:526 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:526 6212 1864 DnldMgr * UpdateId = {D2F8680F-77B8-42F1-B1D1-B0D5B84B42FF}.201
2014-01-20 08:24:10:568 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:590 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 5] ***********
2014-01-20 08:24:10:591 6212 1864 DnldMgr * BITS JobId = {16C7698E-AF19-420F-AD0F-8BF3BC6A9A1D}
2014-01-20 08:24:10:591 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:591 6212 1864 DnldMgr * UpdateId = {49346A58-84AE-4DBF-A2FF-8D554128AE94}.103
2014-01-20 08:24:10:632 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:650 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 6] ***********
2014-01-20 08:24:10:651 6212 1864 DnldMgr * BITS JobId = {AB1EBD97-39A5-45EE-A851-F9BBE9E406BE}
2014-01-20 08:24:10:651 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:651 6212 1864 DnldMgr * UpdateId = {FE902549-92D8-4B5C-820C-C6A7557A6684}.202
2014-01-20 08:24:10:693 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:718 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 7] ***********
2014-01-20 08:24:10:718 6212 1864 DnldMgr * BITS JobId = {70C2AB9E-865D-46D5-A822-D1DBE87BF447}
2014-01-20 08:24:10:718 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:719 6212 1864 DnldMgr * UpdateId = {7D68D64F-F44F-4D81-9FBB-423C3B362A50}.201
2014-01-20 08:24:10:758 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:775 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 8] ***********
2014-01-20 08:24:10:776 6212 1864 DnldMgr * BITS JobId = {55A00FAF-37C5-46BB-8BFB-824ECF2613CA}
2014-01-20 08:24:10:776 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:776 6212 1864 DnldMgr * UpdateId = {5B1D62A9-DF2E-496C-B940-F492461F09DD}.201
2014-01-20 08:24:10:859 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:882 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 9] ***********
2014-01-20 08:24:10:882 6212 1864 DnldMgr * BITS JobId = {66F99CCC-E6D1-4096-A2DE-48E9F3506507}
2014-01-20 08:24:10:882 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:883 6212 1864 DnldMgr * UpdateId = {AD55989F-E29D-4859-9BF5-29CA0E3BE716}.201
2014-01-20 08:24:10:930 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:10:950 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 10] ***********
2014-01-20 08:24:10:950 6212 1864 DnldMgr * BITS JobId = {16BC46D6-935C-46CF-B2F7-DEF210B2977B}
2014-01-20 08:24:10:950 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:10:950 6212 1864 DnldMgr * UpdateId = {ACEF71F4-B4E8-40E7-A925-C8EBF2AEC54E}.201
2014-01-20 08:24:10:992 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:11:016 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 11] ***********
2014-01-20 08:24:11:016 6212 1864 DnldMgr * BITS JobId = {DC3880DC-2B2D-4EAE-88A1-D59B5CE4C07A}
2014-01-20 08:24:11:016 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:11:016 6212 1864 DnldMgr * UpdateId = {1174A457-A712-4CB9-8B67-9694C8862AF3}.200
2014-01-20 08:24:11:072 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:11:100 6212 1864 DnldMgr *********** DnldMgr: Restoring download [no. 12] ***********
2014-01-20 08:24:11:100 6212 1864 DnldMgr * BITS JobId = {741561DD-19E7-4C6A-9436-39769FD1903C}
2014-01-20 08:24:11:100 6212 1864 DnldMgr * ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2014-01-20 08:24:11:101 6212 1864 DnldMgr * UpdateId = {6A6BA933-4F36-4157-A4B3-DDDD00E49D87}.202
2014-01-20 08:24:11:142 6212 1864 DnldMgr * Restored download job.
2014-01-20 08:24:11:334 6212 1864 AU ########### AU: Initializing Automatic Updates ###########
2014-01-20 08:24:11:336 6212 1864 AU # WSUS server: http://cwf477
2014-01-20 08:24:11:336 6212 1864 AU # Detection frequency: 1
2014-01-20 08:24:11:336 6212 1864 AU # Approval type: Pre-install notify (Policy)
2014-01-20 08:24:11:336 6212 1864 AU # Auto-install minor updates: Yes (Policy)
2014-01-20 08:24:11:336 6212 1864 AU # Power management is turned off through policy
2014-01-20 08:24:11:348 6212 1864 AU # Reconnecting download for 13 updates
2014-01-20 08:24:11:677 6212 1864 AU # Reconnected 13 pending download calls
2014-01-20 08:24:11:678 6212 1864 AU Successfully wrote event for AU health state:0
2014-01-20 08:24:11:695 6212 1864 AU Initializing featured updates
2014-01-20 08:24:11:695 6212 1864 AU Found 0 cached featured updates
2014-01-20 08:24:11:696 6212 1864 AU Successfully wrote event for AU health state:0
2014-01-20 08:24:11:704 6212 1864 AU AU setting pending client directive to 'Download Progress'
2014-01-20 08:24:11:707 6212 1864 AU Successfully wrote event for AU health state:0
2014-01-20 08:24:11:707 6212 1864 AU AU finished delayed initialization
2014-01-20 08:24:11:708 6212 1864 AU Triggering AU detection through DetectNow API
2014-01-20 08:24:11:708 6212 1864 AU Triggering Online detection (non-interactive)
2014-01-20 08:24:11:718 6212 1854 AU #############
2014-01-20 08:24:11:718 6212 1854 AU ## START ## AU: Search for updates
2014-01-20 08:24:11:718 6212 1854 AU #########
2014-01-20 08:24:11:722 6212 1854 AU <<## SUBMITTED ## AU: Search for updates [CallId = {BF0826ED-0B0D-4244-BA02-7B20FC019908}]
2014-01-20 08:24:11:722 6212 195c Agent *************
2014-01-20 08:24:11:722 6212 195c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-01-20 08:24:11:722 6212 195c Agent *********
2014-01-20 08:24:11:722 6212 195c Agent * Online = Yes; Ignore download priority = No
2014-01-20 08:24:11:722 6212 195c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation'
or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-01-20 08:24:11:722 6212 195c Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-01-20 08:24:11:723 6212 195c Agent * Search Scope = {Machine}
2014-01-20 08:24:11:723 6212 195c Setup Checking for agent SelfUpdate
2014-01-20 08:24:11:724 6212 195c Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-01-20 08:24:11:724 6212 195c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-01-20 08:24:11:792 6212 195c Misc Microsoft signed: Yes
2014-01-20 08:24:14:493 6212 195c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-01-20 08:24:14:508 6212 195c Misc Microsoft signed: Yes
2014-01-20 08:24:14:514 6212 195c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-01-20 08:24:14:533 6212 195c Misc Microsoft signed: Yes
2014-01-20 08:24:14:575 6212 195c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-01-20 08:24:14:594 6212 195c Misc Microsoft signed: Yes
2014-01-20 08:24:14:634 6212 195c Setup Determining whether a new setup handler needs to be downloaded
2014-01-20 08:24:14:634 6212 195c Setup SelfUpdate handler is not found. It will be downloaded
2014-01-20 08:24:14:635 6212 195c Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2014-01-20 08:24:14:642 6212 195c Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-01-20 08:24:14:642 6212 195c Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-01-20 08:24:14:669 6212 195c Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-01-20 08:24:14:669 6212 195c Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-01-20 08:24:14:715 6212 195c Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-01-20 08:24:14:715 6212 195c Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-01-20 08:24:15:711 6212 195c PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-01-20 08:24:15:712 6212 195c PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://cwf477/ClientWebService/client.asmx
2014-01-20 08:24:15:732 6212 195c PT Initializing simple targeting cookie, clientId = 503c80b9-a142-48f0-993f-54b05bbc710e, target group = , DNS name = 1166ps72.dwnstrm.huskyenergy.com
2014-01-20 08:24:15:732 6212 195c PT Server URL = http://cwf477/SimpleAuthWebService/SimpleAuth.asmx
2014-01-20 08:24:16:104 6212 195c PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2014-01-20 08:24:16:104 6212 195c PT WARNING: SOAP Fault: 0x00012c
2014-01-20 08:24:16:104 6212 195c PT WARNING: faultstring:Fault occurred
2014-01-20 08:24:16:104 6212 195c PT WARNING: ErrorCode:ServerChanged(4)
2014-01-20 08:24:16:104 6212 195c PT WARNING: Message:Server rolled back since last call to GetCookie
2014-01-20 08:24:16:104 6212 195c PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2014-01-20 08:24:16:105 6212 195c PT WARNING: ID:1e13d7c2-8503-4e3d-824c-f8742ccd28f0
2014-01-20 08:24:16:105 6212 195c PT WARNING: PTError: 0x80244015
2014-01-20 08:24:16:105 6212 195c PT WARNING: GetCookie_WithRecovery failed : 0x80244015
2014-01-20 08:24:16:105 6212 195c PT WARNING: RefreshCookie failed: 0x80244015
2014-01-20 08:24:16:105 6212 195c PT WARNING: RefreshPTState failed: 0x80244015
2014-01-20 08:24:16:105 6212 195c PT WARNING: Sync of Updates: 0x80244015
2014-01-20 08:24:16:196 6212 195c PT WARNING: Cached cookie has expired or new PID is available
2014-01-20 08:24:16:197 6212 195c PT Initializing simple targeting cookie, clientId = 503c80b9-a142-48f0-993f-54b05bbc710e, target group = , DNS name = 1166ps72.dwnstrm.huskyenergy.com
2014-01-20 08:24:16:197 6212 195c PT Server URL = http://cwf477/SimpleAuthWebService/SimpleAuth.asmx
2014-01-20 08:24:26:711 6212 1854 AU Launched new AU client for directive 'Download Progress', session id = 0x3
2014-01-20 08:24:26:748 6756 1a58 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0700) ===========
2014-01-20 08:24:26:748 6756 1a58 Misc = Process: C:\Windows\system32\wuauclt.exe
2014-01-20 08:24:26:746 6756 1a58 AUClnt Launched Client UI process
2014-01-20 08:24:26:818 6756 1a58 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0700) ===========
2014-01-20 08:24:26:818 6756 1a58 Misc = Process: C:\Windows\system32\wuauclt.exe
2014-01-20 08:24:26:818 6756 1a58 Misc = Module: C:\Windows\system32\wucltux.dll
2014-01-20 08:24:26:818 6756 1a58 CltUI AU client got new directive = 'Download Progress', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0
2014-01-20 08:24:30:718 6212 195c Agent * WARNING: Failed to synchronize, error = 0x80244015
2014-01-20 08:24:30:727 6212 195c Report CWERReporter finishing event handling. (00000000)
2014-01-20 08:24:30:728 6212 195c DnldMgr File locations for service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 changed
2014-01-20 08:24:30:728 6212 195c DnldMgr BITS job {4DB98603-D5A7-4EF5-A7B3-E8FACD833E81} had an out of band error, updateId = {CF5394BE-556C-43D1-BDE9-B0686F4EA544}.201,
hr = 0x8024600A
2014-01-20 08:24:30:782 6212 195c DnldMgr Error 0x8024600a occurred while downloading update; notifying dependent calls.
2014-01-20 08:24:30:810 6212 1854 AU AU received policy change subscription event
2014-01-20 08:24:30:811 6212 19b4 AU >>## RESUMED ## AU: Download update [UpdateId = {D3161865-49A3-41BD-8565-7ABB19FA1983}]
2014-01-20 08:24:30:811 6212 19b4 AU # WARNING: Download failed, error = 0x8024600A
2014-01-20 08:24:30:815 6212 19b4 AU Successfully wrote event for AU health state:0