I have a Server2012R2 hyper-v test system I use to spin up dev VM's. I decided to build a new template VM with KB2919355 (81. Update 1) installed. I patch using a WSUS instance on a physical server. All went well until I installed Update 1. When I installed the update I lost WSUS connectivity.
Any attempt to check gets an immediate failure with code 80072f8f. This usually indicates that there is a time problem between the machines. I have verified that the times are not adrift and synchronised both client and server with a geophrapically close publicly available ntp server. The times on the machines do not differ in any meaningful way. I believe that KB2919355 introduces this problem.
I built another template VM to test this issue and I have proven that contact with the WSUS server fails immediately after the installation of KB2919355 and is restored by uninstallation.
Can anyone confirm this is a bug? Can you suggest a way to resolve it without uninstalling the update? If this can be confirmed and not resolved can someone tell me how best to report this to get it investigated. I can provide any additional information you need, just ask.
The log of the failure follows for completeness but I don't believe it is very useful.
2014-04-06 13:26:51:010 716 818 Misc =========== Logging initialized (build: 7.9.9600.17031, tz: +0100) ===========
2014-04-06 13:26:51:010 716 818 Misc = Process: C:\Windows\system32\svchost.exe
2014-04-06 13:26:51:010 716 818 Misc = Module: c:\windows\system32\wuaueng.dll
2014-04-06 13:26:51:010 716 818 Service *************
2014-04-06 13:26:51:010 716 818 Service ** START ** Service: Service startup
2014-04-06 13:26:51:010 716 818 Service *********
2014-04-06 13:26:51:025 716 818 Agent * WU client version 7.9.9600.17031
2014-04-06 13:26:51:025 716 818 Agent * Base directory: C:\Windows\SoftwareDistribution
2014-04-06 13:26:51:025 716 818 Agent * Access type: No proxy
2014-04-06 13:26:51:025 716 818 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
2014-04-06 13:26:51:025 716 818 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2014-04-06 13:26:51:025 716 818 Agent * Network state: Connected
2014-04-06 13:26:51:041 716 818 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
2014-04-06 13:26:51:041 716 818 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2014-04-06 13:26:51:103 716 818 Agent *********** Agent: Initializing global settings cache ***********
2014-04-06 13:26:51:103 716 818 Agent * Endpoint Provider: 00000000-0000-0000-0000-000000000000
2014-04-06 13:26:51:103 716 818 Agent * WSUS server: https://server2:8531
2014-04-06 13:26:51:103 716 818 Agent * WSUS status server: https://server2:8531
2014-04-06 13:26:51:103 716 818 Agent * Target group: (Unassigned Computers)
2014-04-06 13:26:51:103 716 818 Agent * Windows Update access disabled: No
2014-04-06 13:26:51:119 716 818 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
2014-04-06 13:26:51:119 716 818 WuTask WuTaskManager delay initialize completed successfully..
2014-04-06 13:26:51:135 716 818 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
2014-04-06 13:26:51:135 716 818 Report CWERReporter::Init succeeded
2014-04-06 13:26:51:150 716 818 Agent *********** Agent: Initializing Windows Update Agent ***********
2014-04-06 13:26:51:150 716 818 DnldMgr Download manager restoring 0 downloads
2014-04-06 13:26:51:150 716 818 Agent Attempt 1 to obtain post-reboot results for event with cookie 30364035_4059980412.
2014-04-06 13:26:51:541 716 818 Handler Post-reboot status for session 30364035_4059980412: 0x00000000.
2014-04-06 13:26:51:682 716 818 Report *********** Report: Initializing static reporting data ***********
2014-04-06 13:26:51:682 716 818 Report * OS Version = 6.3.9600.0.0.197008
2014-04-06 13:26:51:682 716 818 Report * OS Product Type = 0x00000008
2014-04-06 13:26:51:697 716 818 Report * Computer Brand = Microsoft Corporation
2014-04-06 13:26:51:697 716 818 Report * Computer Model = Virtual Machine
2014-04-06 13:26:51:697 716 818 Report * Platform Role = 1
2014-04-06 13:26:51:697 716 818 Report * AlwaysOn/AlwaysConnected (AOAC) = 0
2014-04-06 13:26:51:697 716 818 Report * Bios Revision = Hyper-V UEFI Release v1.0
2014-04-06 13:26:51:697 716 818 Report * Bios Name = Hyper-V UEFI Release v1.0
2014-04-06 13:26:51:697 716 818 Report * Bios Release Date = 2012-11-26T00:00:00
2014-04-06 13:26:51:697 716 818 Report * Bios Sku Number = None
2014-04-06 13:26:51:697 716 818 Report * Bios Vendor = Microsoft Corporation
2014-04-06 13:26:51:697 716 818 Report * Bios Family = Virtual Machine
2014-04-06 13:26:51:697 716 818 Report * Bios Major Release = 1
2014-04-06 13:26:51:697 716 818 Report * Bios Minor Release = 0
2014-04-06 13:26:51:697 716 818 Report * Locale ID = 2057
2014-04-06 13:26:51:713 716 818 AU ########### AU: Initializing Automatic Updates ###########
2014-04-06 13:26:51:713 716 818 AU AIR Mode is disabled
2014-04-06 13:26:51:713 716 818 AU # Policy Driven Provider: https://server2:8531
2014-04-06 13:26:51:713 716 818 AU # Detection frequency: 22
2014-04-06 13:26:51:713 716 818 AU # Approval type: Pre-install notify (User preference)
2014-04-06 13:26:51:713 716 818 AU # Auto-install minor updates: No (Policy)
2014-04-06 13:26:51:713 716 818 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2014-04-06 13:26:51:713 716 818 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:26:51:728 716 818 AU AU finished delayed initialization
2014-04-06 13:26:51:728 716 818 AU Processing post-reboot results now.
2014-04-06 13:26:51:728 716 818 AU Obtained Post reboot hr from Agent:0
2014-04-06 13:26:51:728 716 818 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:26:51:728 716 818 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:26:51:728 716 818 AU Triggering Offline detection (non-interactive)
2014-04-06 13:26:51:744 716 818 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:26:51:744 716 818 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:26:51:744 716 578 IdleTmr Incremented idle timer priority operation counter to 1
2014-04-06 13:26:51:744 1872 268 Misc =========== Logging initialized (build: 7.9.9600.17031, tz: +0100) ===========
2014-04-06 13:26:51:744 1872 268 Misc = Process: C:\Windows\Explorer.EXE
2014-04-06 13:26:51:744 1872 268 Misc = Module: C:\Windows\system32\wucltux.dll
2014-04-06 13:26:51:744 1872 268 CltUI FATAL: CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
2014-04-06 13:26:51:744 1872 268 CltUI WARNING: RegisterNetworkCostChangeNotification: Error 80004002
2014-04-06 13:26:51:744 716 818 AU #############
2014-04-06 13:26:51:744 716 818 AU ## START ## AU: Search for updates
2014-04-06 13:26:51:744 716 818 AU #########
2014-04-06 13:26:51:744 716 7e8 DnldMgr Asking handlers to reconcile their sandboxes
2014-04-06 13:26:51:744 716 818 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 11; does not use network; is at background priority
2014-04-06 13:26:51:744 716 818 IdleTmr Incremented PDC RefCount for System to 1
2014-04-06 13:26:51:744 716 818 Agent *** START *** Queueing Finding updates [CallerId = AutomaticUpdates Id = 1]
2014-04-06 13:26:51:744 716 818 AU <<## SUBMITTED ## AU: Search for updates [CallId = {72AE3FB8-B8D7-41DD-8095-747A40D4D29C} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2014-04-06 13:26:51:744 716 998 Agent *** END *** Queueing Finding updates [CallerId = AutomaticUpdates Id = 1]
2014-04-06 13:26:51:744 716 998 Agent *************
2014-04-06 13:26:51:744 716 998 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 1]
2014-04-06 13:26:51:744 716 998 Agent *********
2014-04-06 13:26:51:744 716 998 Agent * Online = No; Ignore download priority = No
2014-04-06 13:26:51:744 716 998 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-04-06 13:26:51:744 716 998 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-04-06 13:26:51:744 716 998 Agent * Search Scope = {Machine & All Users}
2014-04-06 13:26:51:744 716 998 Agent * Caller SID for Applicability: S-1-5-18
2014-04-06 13:26:53:775 716 62c AU Triggering AU detection through DetectNow API
2014-04-06 13:26:53:775 716 62c AU Will do the detection after current detection completes
2014-04-06 13:26:55:838 716 998 Agent * Found 0 updates and 70 categories in search; evaluated appl. rules of 300 out of 594 deployed entities
2014-04-06 13:26:55:853 716 998 Agent *********
2014-04-06 13:26:55:853 716 998 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 1]
2014-04-06 13:26:55:853 716 998 Agent *************
2014-04-06 13:26:55:853 716 998 IdleTmr WU operation (CSearchCall::Init ID 1, operation # 11) stopped; does not use network; is at background priority
2014-04-06 13:26:55:853 716 998 IdleTmr Decremented PDC RefCount for System to 0
2014-04-06 13:26:55:853 716 7fc AU >>## RESUMED ## AU: Search for updates [CallId = {72AE3FB8-B8D7-41DD-8095-747A40D4D29C} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2014-04-06 13:26:55:853 716 7fc AU # 0 updates detected
2014-04-06 13:26:55:853 716 7fc AU #########
2014-04-06 13:26:55:853 716 7fc AU ## END ## AU: Search for updates [CallId = {72AE3FB8-B8D7-41DD-8095-747A40D4D29C} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2014-04-06 13:26:55:853 716 7fc AU #############
2014-04-06 13:26:55:853 716 7fc AU All AU searches complete.
2014-04-06 13:26:55:853 716 7fc AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:26:55:853 716 7fc AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:26:55:869 716 818 AU #############
2014-04-06 13:26:55:869 716 818 AU ## START ## AU: Search for updates
2014-04-06 13:26:55:869 716 818 AU #########
2014-04-06 13:26:55:869 716 818 IdleTmr WU operation (CSearchCall::Init ID 2) started; operation # 21; does use network; is not at background priority
2014-04-06 13:26:55:869 716 818 IdleTmr Incremented PDC RefCount for Network to 1
2014-04-06 13:26:55:869 716 818 IdleTmr Incremented idle timer priority operation counter to 2
2014-04-06 13:26:55:869 716 818 Agent *** START *** Queueing Finding updates [CallerId = AutomaticUpdates Id = 2]
2014-04-06 13:26:55:869 716 818 AU <<## SUBMITTED ## AU: Search for updates [CallId = {30796857-9E66-4E16-BEF6-71729D4A5910} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2014-04-06 13:26:55:869 716 998 Agent *** END *** Queueing Finding updates [CallerId = AutomaticUpdates Id = 2]
2014-04-06 13:26:55:869 716 998 Agent *************
2014-04-06 13:26:55:869 716 998 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 2]
2014-04-06 13:26:55:869 716 998 Agent *********
2014-04-06 13:26:55:869 716 998 Agent * Online = Yes; Ignore download priority = No
2014-04-06 13:26:55:869 716 998 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-04-06 13:26:55:869 716 998 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-04-06 13:26:55:869 716 998 Agent * Search Scope = {Machine & All Users}
2014-04-06 13:26:55:869 716 998 Agent * Caller SID for Applicability: S-1-5-18
2014-04-06 13:26:55:869 716 998 EP Got WSUS Client/Server URL: "https://server2:8531/ClientWebService/client.asmx"
2014-04-06 13:26:55:869 716 7e8 Report REPORT EVENT: {F868CFA9-FA42-4825-BE0E-BEBE0D7C35D2} 2014-04-06 13:26:51:713+0100 1 183 [AGENT_INSTALLING_SUCCEEDED] 101 {ACBE97D7-83F2-410D-97CF-5A63D58D6923} 501 0 wusa Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows (KB2919355)
2014-04-06 13:26:55:869 716 7e8 Report WARNING: Failed to get service object: 80248014
2014-04-06 13:26:55:869 716 7e8 Report WARNING: Failed to get service object: 80248014
2014-04-06 13:26:55:869 716 7e8 Report CWERReporter finishing event handling. (00000000)
2014-04-06 13:26:55:885 716 998 Setup Checking for agent SelfUpdate
2014-04-06 13:26:55:885 716 998 Setup Client version: Core: 7.9.9600.17031 Aux: 7.9.9600.17031
2014-04-06 13:26:55:885 716 998 EP Got WSUS SelfUpdate URL: "https://server2:8531/selfupdate"
2014-04-06 13:26:56:322 716 998 Misc WARNING: Send failed with hr = 80072f8f.
2014-04-06 13:26:56:322 716 998 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-04-06 13:26:56:322 716 998 Misc WARNING: Send request failed, hr:0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://server2:8531/selfupdate/wuident.cab>. error 0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: Send failed with hr = 80072f8f.
2014-04-06 13:26:56:322 716 998 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-04-06 13:26:56:322 716 998 Misc WARNING: Send request failed, hr:0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://server2:8531/selfupdate/wuident.cab>. error 0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-04-06 13:26:56:322 716 998 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-04-06 13:26:56:338 716 998 Misc WARNING: Send failed with hr = 80072f8f.
2014-04-06 13:26:56:353 716 998 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-04-06 13:26:56:353 716 998 Misc WARNING: Send request failed, hr:0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://server2:8531/selfupdate/wuident.cab>. error 0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: Send failed with hr = 80072f8f.
2014-04-06 13:26:56:353 716 998 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-04-06 13:26:56:353 716 998 Misc WARNING: Send request failed, hr:0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://server2:8531/selfupdate/wuident.cab>. error 0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-04-06 13:26:56:353 716 998 Misc WARNING: DownloadFileInternal failed for https://server2:8531/selfupdate/wuident.cab: error 0x80072f8f
2014-04-06 13:26:56:353 716 998 Setup FATAL: DownloadCab failed, err = 0x80072F8F
2014-04-06 13:26:56:353 716 998 Setup WARNING: SelfUpdate check failed to download package information, err = 0x80072F8F
2014-04-06 13:26:56:353 716 998 Setup FATAL: SelfUpdate check failed, err = 0x80072F8F
2014-04-06 13:26:56:353 716 998 Agent * WARNING: Skipping scan, self-update check returned 0x80072F8F
2014-04-06 13:26:56:369 716 998 Agent * WARNING: Exit code = 0x80072F8F
2014-04-06 13:26:56:369 716 998 Agent *********
2014-04-06 13:26:56:369 716 998 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 2]
2014-04-06 13:26:56:369 716 998 Agent *************
2014-04-06 13:26:56:369 716 998 Agent WARNING: WU client failed Searching for update with error 0x80072f8f
2014-04-06 13:26:56:369 716 998 IdleTmr WU operation (CSearchCall::Init ID 2, operation # 21) stopped; does use network; is not at background priority
2014-04-06 13:26:56:369 716 998 IdleTmr Decremented PDC RefCount for Network to 0
2014-04-06 13:26:56:369 716 998 IdleTmr Decremented idle timer priority operation counter to 1
2014-04-06 13:26:56:369 716 7fc AU >>## RESUMED ## AU: Search for updates [CallId = {30796857-9E66-4E16-BEF6-71729D4A5910} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2014-04-06 13:26:56:369 716 7fc AU # WARNING: Search callback failed, result = 0x80072F8F
2014-04-06 13:26:56:369 716 7fc AU #########
2014-04-06 13:26:56:369 716 7fc AU ## END ## AU: Search for updates [CallId = {30796857-9E66-4E16-BEF6-71729D4A5910} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2014-04-06 13:26:56:369 716 7fc AU #############
2014-04-06 13:26:56:369 716 7fc AU All AU searches complete.
2014-04-06 13:26:56:369 716 7fc AU # WARNING: Failed to find updates with error code 80072f8f
2014-04-06 13:26:56:369 716 7fc AU AU setting next detection timeout to 2014-04-06 17:26:56
2014-04-06 13:26:56:369 716 7fc AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:26:56:369 716 7fc AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2014-04-06 13:27:01:357 716 7e8 Report REPORT EVENT: {1C156472-29A0-41E3-8686-11F82CA313B8} 2014-04-06 13:26:56:353+0100 1 148 [AGENT_DETECTION_FAILED] 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072f8f SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f8f.
2014-04-06 13:27:01:373 716 7e8 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-04-06 13:27:01:373 716 7e8 Report WER Report sent: 7.9.9600.17031 0x80072f8f(0) D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
2014-04-06 13:27:01:373 716 7e8 Report CWERReporter finishing event handling. (00000000)
2014-04-06 13:27:35:305 716 aec IdleTmr Decremented idle timer priority operation counter to 0
2014-04-06 13:31:33:546 716 818 AU ########### AU: Uninitializing Automatic Updates ###########
2014-04-06 13:31:33:560 716 818 WuTask Uninit WU Task Manager
2014-04-06 13:31:33:794 716 818 Service *********
2014-04-06 13:31:33:794 716 818 Service ** END ** Service: Service exit [Exit code = 0x240001]
2014-04-06 13:31:33:794 716 818 Service *************