Hi WSUS experts
we got some clients cannot get windows updates from internal WSUS server, it get the error id 0x8024400d when check updates.
i tried many ways but no luck
1. i tried to delete the distribution folder as below, but no luck.
Stop the "Windows Updates" service
Rename the \Windows\SoftwareDistribution folder
Restart the "Windows Updates" service
Open a Command Prompt and enter wuauclt /resetauthorization followed by wuauclt /detectnow
2. i used "windows update troubleshooter" on microsoft, it said "Thank you for running an automated troubleshooter from Microsoft, we did not detect any problems and ...."
http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7
3. Tired to re-create user profile, no luck.
4. some update logs i found, see below
2015-06-18 14:37:54:566 1184 1aec PT +++++++++++ PT: Synchronizing server updates +++++++++++
2015-06-18 14:37:54:566 1184 1aec PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2015-06-18 14:37:54:566 1184 1aec PT WARNING: Cached cookie has expired or new PID is available
2015-06-18 14:50:36:574 1184 1aec PT WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2015-06-18 14:50:36:574 1184 1aec PT WARNING: SOAP Fault: 0x00012c
2015-06-18 14:50:36:574 1184 1aec PT WARNING: faultstring:Fault occurred
2015-06-18 14:50:36:574 1184 1aec PT WARNING: ErrorCode:InvalidParameters(7)
2015-06-18 14:50:36:574 1184 1aec PT WARNING: Message:parameters.OtherCachedUpdateIDs
2015-06-18 14:50:36:574 1184 1aec PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2015-06-18 14:50:36:574 1184 1aec PT WARNING: ID:6bbf5af7-b7d6-4e92-8824-98fc8d122999
2015-06-18 14:50:36:574 1184 1aec PT WARNING: PTError: 0x8024400d
2015-06-18 14:50:36:574 1184 1aec PT WARNING: SyncUpdates_WithRecovery failed.: 0x8024400d
2015-06-18 14:50:36:574 1184 1aec PT WARNING: Sync of Updates: 0x8024400d
2015-06-18 14:50:36:574 1184 1aec PT WARNING: SyncServerUpdatesInternal failed: 0x8024400d
2015-06-18 14:50:36:574 1184 1aec Agent * WARNING: Failed to synchronize, error = 0x8024400D
2015-06-18 14:50:36:605 1184 1aec Agent * WARNING: Exit code = 0x8024400D
2015-06-18 14:50:36:605 1184 1aec Agent *********
2015-06-18 14:50:36:605 1184 1aec Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2015-06-18 14:50:36:605 1184 1aec Agent *************
2015-06-18 14:50:36:605 1184 1aec Agent WARNING: WU client failed Searching for update with error 0x8024400d
2015-06-18 14:50:36:824 1184 19e8 AU >>## RESUMED ## AU: Search for updates [CallId = {525A2A26-09CA-44B0-B820-F02EC51D513F}]
2015-06-18 14:50:36:824 1184 19e8 AU # WARNING: Search callback failed, result = 0x8024400D
2015-06-18 14:50:36:824 1184 19e8 AU # WARNING: Failed to find updates with error code 8024400D
2015-06-18 14:50:36:824 1184 19e8 AU #########
2015-06-18 14:50:36:824 1184 19e8 AU ## END ## AU: Search for updates [CallId = {525A2A26-09CA-44B0-B820-F02EC51D513F}]
2015-06-18 14:50:36:824 1184 19e8 AU #############
Any ideas?
thanks in advance
Bruce chen