Hello and thank you in advance for assisting me. I apologize if my responses are too verbose. I would rather supply too much information rather than not enough.
Firstly, I am new to the server environment, so please be patient with me. I just started working for this company and have A LOT to learn.
Backstory: I inherited this problem when I started this job, so my knowledge of when this problem first appeared is limited. This seems to be an issue that has been occurring for quite some time. None of the clients are up to date, according to the reports in Update Services. This is a Server 2008R2 box. This machine hosts Sharepoint, SQL databases, as well as the WSUS service. IIS 7 is installed.
Problem: The server appears to be downloading updates from Microsoft without issue. However, all clients fail to pull updates from this WSUS server. They can, however, pull updates from Microsoft. The error code in question is: 80072F8F.
Things I've tried so far: I've checked date and time to ensure they are synced - no apparent issue there. Also, I ran the server clean up wizard in Update Services because I noticed that the server was getting low on disk space. After the cleanup, 82GB are now free.
Below is a portion of the WindowsUpdate.log from one of my clients:
2015-11-24 11:33:39:645 1004 11c0 AU #############
2015-11-24 11:33:39:645 1004 11c0 AU ## START ## AU: Search for updates
2015-11-24 11:33:39:645 1004 11c0 AU #########
2015-11-24 11:33:39:645 1004 11c0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {41482C00-1FF6-4B66-9F31-560B9F8C9877}]
2015-11-24 11:33:39:645 1004 eec Agent *************
2015-11-24 11:33:39:645 1004 eec Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2015-11-24 11:33:39:645 1004 eec Agent *********
2015-11-24 11:33:39:645 1004 eec Agent * Online = Yes; Ignore download priority = No
2015-11-24 11:33:39:645 1004 eec Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation'
or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2015-11-24 11:33:39:645 1004 eec Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2015-11-24 11:33:39:645 1004 eec Agent * Search Scope = {Machine}
2015-11-24 11:33:39:645 1004 eec Setup Checking for agent SelfUpdate
2015-11-24 11:33:39:645 1004 eec Setup Client version: Core: 7.6.7601.19046 Aux: 7.6.7601.19046
2015-11-24 11:33:39:660 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:33:39:660 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:33:39:660 1004 eec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ITSERV1.semo.health:8531/selfupdate/wuident.cab>. error 0x80072f8f
2015-11-24 11:33:39:660 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2015-11-24 11:33:39:660 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2015-11-24 11:33:39:660 1004 eec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2015-11-24 11:33:39:660 1004 eec Misc WARNING: Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
2015-11-24 11:33:39:691 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:33:39:691 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:33:39:691 1004 eec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ITSERV1.semo.health:8531/selfupdate/wuident.cab>. error 0x80072f8f
2015-11-24 11:33:39:691 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2015-11-24 11:33:39:691 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2015-11-24 11:33:39:691 1004 eec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2015-11-24 11:33:39:691 1004 eec Misc WARNING: Library download error. Error 0x80072f8f. Will retry. Retry Counter:1
2015-11-24 11:33:39:707 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:33:39:707 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:33:39:707 1004 eec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ITSERV1.semo.health:8531/selfupdate/wuident.cab>. error 0x80072f8f
2015-11-24 11:33:39:707 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2015-11-24 11:33:39:707 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2015-11-24 11:33:39:707 1004 eec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2015-11-24 11:33:39:707 1004 eec Misc WARNING: Library download error. Error 0x80072f8f. Will retry. Retry Counter:2
2015-11-24 11:33:39:723 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:33:39:723 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:33:39:723 1004 eec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ITSERV1.semo.health:8531/selfupdate/wuident.cab>. error 0x80072f8f
2015-11-24 11:33:39:723 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2015-11-24 11:33:39:723 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2015-11-24 11:33:39:723 1004 eec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2015-11-24 11:33:39:723 1004 eec Misc WARNING: DownloadFileInternal failed for https://ITSERV1.semo.health:8531/selfupdate/wuident.cab: error 0x80072f8f
2015-11-24 11:33:39:723 1004 eec Setup FATAL: DownloadCab failed, err = 0x80072F8F
2015-11-24 11:33:39:723 1004 eec Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072F8F
2015-11-24 11:33:39:723 1004 eec Setup FATAL: SelfUpdate check failed, err = 0x80072F8F
2015-11-24 11:33:39:723 1004 eec Misc Registering binary: C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\wintrust.dll"
2015-11-24 11:33:39:941 1004 eec Setup Checking for agent SelfUpdate
2015-11-24 11:33:39:941 1004 eec Setup Client version: Core: 7.6.7601.19046 Aux: 7.6.7601.19046
2015-11-24 11:33:39:957 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:33:39:957 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:33:39:957 1004 eec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ITSERV1.semo.health:8531/selfupdate/wuident.cab>. error 0x80072f8f
2015-11-24 11:33:39:957 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2015-11-24 11:33:39:957 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2015-11-24 11:33:39:957 1004 eec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2015-11-24 11:33:39:957 1004 eec Misc WARNING: Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
2015-11-24 11:33:39:972 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:33:39:972 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:33:39:972 1004 eec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ITSERV1.semo.health:8531/selfupdate/wuident.cab>. error 0x80072f8f
2015-11-24 11:33:39:972 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2015-11-24 11:33:39:972 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2015-11-24 11:33:39:972 1004 eec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2015-11-24 11:33:39:972 1004 eec Misc WARNING: Library download error. Error 0x80072f8f. Will retry. Retry Counter:1
2015-11-24 11:33:39:988 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:33:39:988 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:33:39:988 1004 eec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ITSERV1.semo.health:8531/selfupdate/wuident.cab>. error 0x80072f8f
2015-11-24 11:33:39:988 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2015-11-24 11:33:39:988 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2015-11-24 11:33:39:988 1004 eec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2015-11-24 11:33:39:988 1004 eec Misc WARNING: Library download error. Error 0x80072f8f. Will retry. Retry Counter:2
2015-11-24 11:33:40:019 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:33:40:019 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:33:40:019 1004 eec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ITSERV1.semo.health:8531/selfupdate/wuident.cab>. error 0x80072f8f
2015-11-24 11:33:40:019 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2015-11-24 11:33:40:019 1004 eec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2015-11-24 11:33:40:019 1004 eec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2015-11-24 11:33:40:019 1004 eec Misc WARNING: DownloadFileInternal failed for https://ITSERV1.semo.health:8531/selfupdate/wuident.cab: error 0x80072f8f
2015-11-24 11:33:40:019 1004 eec Setup FATAL: DownloadCab failed, err = 0x80072F8F
2015-11-24 11:33:40:019 1004 eec Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072F8F
2015-11-24 11:33:40:019 1004 eec Setup FATAL: SelfUpdate check failed, err = 0x80072F8F
2015-11-24 11:33:40:019 1004 eec Agent * WARNING: Skipping scan, self-update check returned 0x80072F8F
2015-11-24 11:33:40:019 1004 eec Agent * WARNING: Exit code = 0x80072F8F
2015-11-24 11:33:40:019 1004 eec Agent *********
2015-11-24 11:33:40:019 1004 eec Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2015-11-24 11:33:40:019 1004 eec Agent *************
2015-11-24 11:33:40:019 1004 eec Agent WARNING: WU client failed Searching for update with error 0x80072f8f
2015-11-24 11:33:40:019 1004 11e8 AU >>## RESUMED ## AU: Search for updates [CallId = {41482C00-1FF6-4B66-9F31-560B9F8C9877}]
2015-11-24 11:33:40:019 1004 11e8 AU # WARNING: Search callback failed, result = 0x80072F8F
2015-11-24 11:33:40:019 1004 11e8 AU # WARNING: Failed to find updates with error code 80072F8F
2015-11-24 11:33:40:019 1004 11e8 AU #########
2015-11-24 11:33:40:019 1004 11e8 AU ## END ## AU: Search for updates [CallId = {41482C00-1FF6-4B66-9F31-560B9F8C9877}]
2015-11-24 11:33:40:019 1004 11e8 AU #############
2015-11-24 11:33:40:019 1004 11e8 AU Successfully wrote event for AU health state:0
2015-11-24 11:33:40:019 1004 11e8 AU AU setting next detection timeout to 2015-11-24 22:33:40
2015-11-24 11:33:40:019 1004 11e8 AU Setting AU scheduled install time to 2015-11-25 03:00:00
2015-11-24 11:33:40:019 1004 11e8 AU Successfully wrote event for AU health state:0
2015-11-24 11:33:40:019 1004 11e8 AU Successfully wrote event for AU health state:0
2015-11-24 11:33:44:730 1004 eec Report REPORT EVENT: {D5DA21B2-CEF4-4B70-923A-B7B29F092A25} 2015-11-24 11:33:39:723-0600 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072f8f SelfUpdate Failure Software Synchronization Windows
Update Client failed to detect with error 0x80072f8f.
2015-11-24 11:33:44:730 1004 eec Report REPORT EVENT: {89A38A19-5FE3-4DA2-943B-8286B4F25FC0} 2015-11-24 11:33:40:019-0600 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072f8f SelfUpdate Failure Software Synchronization Windows
Update Client failed to detect with error 0x80072f8f.
2015-11-24 11:33:44:777 1004 eec Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2015-11-24 11:33:44:777 1004 eec Report WER Report sent: 7.6.7601.19046 0x80072f8f(0) 67661EB-2423-451D-BF5D-13199E37DF28 Scan 1 0 SelfUpdate {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
0
2015-11-24 11:33:44:808 1004 eec Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2015-11-24 11:33:44:808 1004 eec Report WER Report sent: 7.6.7601.19046 0x80072f8f(0) 67661EB-2423-451D-BF5D-13199E37DF28 Scan 1 0 SelfUpdate {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
0
2015-11-24 11:38:41:598 1004 eec PT WARNING: Cached cookie has expired or new PID is available
2015-11-24 11:38:41:598 1004 eec PT Initializing simple targeting cookie, clientId = 0a7b8995-9dc7-4ada-9726-66b64c76d791, target group = , DNS name = nm-it-steve2.semo.health
2015-11-24 11:38:41:598 1004 eec PT Server URL = https://ITSERV1.semo.health:8531/SimpleAuthWebService/SimpleAuth.asmx
2015-11-24 11:38:41:614 1004 eec Misc WARNING: Send failed with hr = 80072f8f.
2015-11-24 11:38:41:614 1004 eec Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used
: <>
2015-11-24 11:38:41:614 1004 eec Misc FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072f8f
2015-11-24 11:38:41:614 1004 eec PT + Last proxy send request failed with hr = 0x80072F8F, HTTP status code = 0
2015-11-24 11:38:41:614 1004 eec PT + Caller provided credentials = No
2015-11-24 11:38:41:614 1004 eec PT + Impersonate flags = 0
2015-11-24 11:38:41:614 1004 eec PT + Possible authorization schemes used =
2015-11-24 11:38:41:614 1004 eec PT WARNING: GetAuthorizationCookie failure, error = 0x80072F8F, soap client error = 5, soap error code = 0, HTTP status code = 200
2015-11-24 11:38:41:614 1004 eec PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80072f8f
2015-11-24 11:38:41:614 1004 eec PT WARNING: PopulateAuthCookies failed: 0x80072f8f
2015-11-24 11:38:41:614 1004 eec PT WARNING: RefreshCookie failed: 0x80072f8f
2015-11-24 11:38:41:614 1004 eec PT WARNING: RefreshPTState failed: 0x80072f8f
2015-11-24 11:38:41:614 1004 eec PT WARNING: PTError: 0x80072f8f
2015-11-24 11:38:41:614 1004 eec Report WARNING: Reporter failed to upload events with hr = 80072f8f.
-----------------------------------------------------------------------------------------------------------
In other threads addressing this same error code, I've seen discussions talking about certificate issues and incorrect proxy settings. Unfortunately, my experience working with servers is very limited. I have been hesitant to jump in and make many settings changes because I don't want to break other services that this machine is hosting. I'm not sure if either of those issues apply to my situation. If so, I am unsure which solution to attempt first. I would greatly appreciate any pointers.