I have tried quite a bit of solutions to get this one working, and I am at my wit's end. We have a Windows 7 client that will contact the WSUS server, but not report or download/install updates. We are running Windows Server 2008 R2 with WSUS 3.0 SP2 and
other clients seem to be working fine. I will post the steps I have tried and the WindowsUpdateLog below:
Steps:
- Running wuauclt /detectnow, /reportnow, etc. nothing works
- Deleted PC from the WSUS server, comes back but will not report
- Checked rsop.msc and gpresult /r and verified it is receiving the WSUS settings and looking at the correct server
- Connected to http://wsusservername/selfupdate/iuident.cab from the trouble client and it downloads the cab file fine
- Reset BITS and WSUS services, renewed WSUS client ID
None of the above steps have worked, so I took the WindowsUpdateLog and will post it below and in the first comment, any help is appreciated.
2016-08-1518:42:36:171656168cService** START ** Service: Service startup2016-08-1518:42:36:171656168cService*********
2016-08-1518:42:36:187656168cAgent * WU client version 7.6.7601.18979
2016-08-1518:42:36:187656168cAgent * Base directory: C:\Windows\SoftwareDistribution
2016-08-1518:42:36:187656168cAgent * Access type: No proxy
2016-08-1518:42:36:187656168cAgent * Network state: Connected
2016-08-1518:42:37:232656168cDtaStorDefault service for AU is {00000000-0000-0000-0000-000000000000}
2016-08-1518:42:37:279656168cDtaStorDefault service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2016-08-1518:42:37:279656168cAgentWARNING: failed to access the auth cab, fatal error 0x80070002
2016-08-1518:42:37:279656168cAgentWARNING: Invalid service in the backup data store; cleaning up
2016-08-1518:42:37:279656168cAgentWARNING: Failed to add and register service 7971f918-a847-4430-9279-4a52d1efe18d to the data store 0x80240031
2016-08-1518:42:37:279656168cAgentWARNING: Default Service Recovery: Attempting to add pending registration for service 7971f918-a847-4430-9279-4a52d1efe18d to the data store
2016-08-1518:42:38:652656f00ReportCWERReporter::Init succeeded
2016-08-1518:42:38:652656f00Agent*********** Agent: Initializing Windows Update Agent ***********
2016-08-1518:42:38:652656f00Agent * Prerequisite roots succeeded.
2016-08-1518:42:38:652656f00Agent*********** Agent: Initializing global settings cache ***********
2016-08-1518:42:38:652656f00Agent * WSUS server: http://correctwsusserver
2016-08-1518:42:38:652656f00Agent * WSUS status server: http://correctwsusserver
2016-08-1518:42:38:652656f00Agent * Target group: (Unassigned Computers)
2016-08-1518:42:38:652656f00Agent * Windows Update access disabled: Yes
2016-08-1518:42:38:652656f00DnldMgrDownload manager restoring 0 downloads
2016-08-1518:42:39:260656168cAgentCreated new random SusClientId 75051347-68fa-4e39-9c96-50058f3da039. Old Id: none.
2016-08-1518:42:39:260656168cReport*********** Report: Initializing static reporting data ***********
2016-08-1518:42:39:260656168cReport * OS Version = 6.1.7601.1.0.65792
2016-08-1518:42:39:260656168cReport * OS Product Type = 0x00000030
2016-08-1518:42:39:276656168cReport * Computer Brand = Hewlett-Packard
2016-08-1518:42:39:276656168cReport * Computer Model = HP Compaq Pro 6300 MT
2016-08-1518:42:39:276656168cReport * Bios Revision = K01 v02.05
2016-08-1518:42:39:276656168cReport * Bios Name = Default System BIOS
2016-08-1518:42:39:276656168cReport * Bios Release Date = 2012-05-07T00:00:00
2016-08-1518:42:39:276656168cReport * Locale ID = 1033
2016-08-1518:43:22:292656168cAU########### AU: Initializing Automatic Updates ###########
2016-08-1518:43:22:292656168cAU # WSUS server: http://correctwsusserver
2016-08-1518:43:22:292656168cAU # Detection frequency: 22
2016-08-1518:43:22:292656168cAU # Approval type: Scheduled (Policy)
2016-08-1518:43:22:292656168cAU # Scheduled install day/time: Every day at 11:00
2016-08-1518:43:22:292656168cAU # Auto-install minor updates: Yes (Policy)
2016-08-1518:43:22:292656168cAU # Will display featured software notifications (User preference)
2016-08-1518:43:22:292656168cAUSetting AU scheduled install time to 2016-08-16 15:00:00
2016-08-1518:43:22:292656168cAUSuccessfully wrote event for AU health state:1
2016-08-1518:43:22:292656168cAUInitializing featured updates
2016-08-1518:43:22:292656168cAUFound 0 cached featured updates
2016-08-1518:43:22:292656168cAUSuccessfully wrote event for AU health state:1
2016-08-1518:43:22:292656168cAUSuccessfully wrote event for AU health state:1
2016-08-1518:43:22:292656168cAUAU finished delayed initialization
2016-08-1518:43:28:798656168cAUInitiating Install-at-shutdown
2016-08-1518:43:28:798656168cShutdwnuser declined update at shutdown
2016-08-1518:43:28:798656168cAUSuccessfully wrote event for AU health state:0
2016-08-1518:43:28:798656168cAUAU initiates service shutdown
2016-08-1518:43:28:798656168cAU########### AU: Uninitializing Automatic Updates ###########
2016-08-1518:43:29:734656168cService*********
2016-08-1518:43:29:734656168cService** END ** Service: Service exit [Exit code = 0x240001]