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Clients can't update WSUS

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Dear All,

I tried many times to solve WSUS connection issue but still connect proporly.

I tried to do wsusutil.exe /reset command from server side but still not work.  Should i need to do any way to fix it?  Please help!

Server side setting

  • WSUS 3.0 SP2
  • IIS 80 port
  • Win 2003 R2 Server

Client side setting

  • GPO: point to WSUS server
  • Windows 7 and Xp can't update

Client side log was captured by Windows 7:

2012-07-19 16:59:52:757  924 1790 AU Triggering AU detection through DetectNow API
2012-07-19 16:59:52:757  924 1790 AU Triggering Online detection (interactive)
2012-07-19 16:59:52:758  924 1068 AU #############
2012-07-19 16:59:52:758  924 1068 AU ## START ##  AU: Search for updates
2012-07-19 16:59:52:758  924 1068 AU #########
2012-07-19 16:59:52:760  924 1068 AU <<## SUBMITTED ## AU: Search for updates [CallId = {8644C626-2BD3-421A-A2BE-3E2CBF974BEC}]
2012-07-19 16:59:52:760  924 1138 Agent *************
2012-07-19 16:59:52:761  924 1138 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2012-07-19 16:59:52:761  924 1138 Agent *********
2012-07-19 16:59:52:761  924 1138 Agent   * Online = Yes; Ignore download priority = No
2012-07-19 16:59:52:761  924 1138 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2012-07-19 16:59:52:761  924 1138 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2012-07-19 16:59:52:761  924 1138 Agent   * Search Scope = {Machine}
2012-07-19 16:59:52:761  924 1138 Setup Checking for agent SelfUpdate
2012-07-19 16:59:52:761  924 1138 Setup Client version: Core: 7.6.7600.256  Aux: 7.6.7600.256
2012-07-19 16:59:52:762  924 1138 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2012-07-19 16:59:52:782  924 1138 Misc  Microsoft signed: Yes
2012-07-19 16:59:52:801  924 1138 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2012-07-19 16:59:52:813  924 1138 Misc  Microsoft signed: Yes
2012-07-19 16:59:52:816  924 1138 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2012-07-19 16:59:52:829  924 1138 Misc  Microsoft signed: Yes
2012-07-19 16:59:52:839  924 1138 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2012-07-19 16:59:52:846  924 1138 Misc  Microsoft signed: Yes
2012-07-19 16:59:52:859  924 1138 Setup Determining whether a new setup handler needs to be downloaded
2012-07-19 16:59:52:859  924 1138 Setup SelfUpdate handler is not found.  It will be downloaded
2012-07-19 16:59:52:860  924 1138 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2012-07-19 16:59:53:495  924 1138 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2012-07-19 16:59:53:495  924 1138 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2012-07-19 16:59:53:510  924 1138 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2012-07-19 16:59:53:510  924 1138 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2012-07-19 16:59:53:534  924 1138 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2012-07-19 16:59:53:534  924 1138 Setup SelfUpdate check completed.  SelfUpdate is NOT required.
2012-07-19 16:59:54:324  924 1138 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
2012-07-19 16:59:54:324  924 1138 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =http://lfrs17:80/ClientWebService/client.asmx
2012-07-19 17:00:09:918  924 1138 PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
2012-07-19 17:00:09:918  924 1138 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =http://lfrs17:80/ClientWebService/client.asmx
2012-07-19 17:00:10:114  924 1138 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2012-07-19 17:00:10:115  924 1138 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2012-07-19 17:00:10:115  924 1138 Agent WARNING: Fail to download eula filehttp://lfrs17/Content/2E/EC5589F844ADA442687286003A4BAE16AA2CA22E.txt with error 0x80244019
2012-07-19 17:00:10:207  924 1138 Agent   * Found 0 updates and 72 categories in search; evaluated appl. rules of 1011 out of 1835 deployed entities
2012-07-19 17:00:10:208  924 1138 Agent *********
2012-07-19 17:00:10:208  924 1138 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2012-07-19 17:00:10:208  924 1138 Agent *************
2012-07-19 17:00:10:220  924 1534 AU >>##  RESUMED  ## AU: Search for updates [CallId = {8644C626-2BD3-421A-A2BE-3E2CBF974BEC}]
2012-07-19 17:00:10:221  924 1534 AU   # 0 updates detected
2012-07-19 17:00:10:221  924 1534 AU #########
2012-07-19 17:00:10:221  924 1534 AU ##  END  ##  AU: Search for updates [CallId = {8644C626-2BD3-421A-A2BE-3E2CBF974BEC}]
2012-07-19 17:00:10:221  924 1534 AU #############
2012-07-19 17:00:10:221  924 1534 AU Successfully wrote event for AU health state:0
2012-07-19 17:00:10:221  924 1534 AU Featured notifications is disabled.
2012-07-19 17:00:10:222  924 1534 AU AU setting next detection timeout to 2012-07-19 16:08:40
2012-07-19 17:00:10:222  924 1534 AU Successfully wrote event for AU health state:0
2012-07-19 17:00:10:224  924 1534 AU Successfully wrote event for AU health state:0
2012-07-19 17:00:10:234 2020 44c COMAPI -------------
2012-07-19 17:00:10:234 2020 44c COMAPI -- START --  COMAPI: Search [ClientId = <NULL>]
2012-07-19 17:00:10:234 2020 44c COMAPI ---------
2012-07-19 17:00:10:236 2020 44c COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = <NULL>]
2012-07-19 17:00:10:236  924 1138 Agent *************
2012-07-19 17:00:10:236  924 1138 Agent ** START **  Agent: Finding updates [CallerId = ]
2012-07-19 17:00:10:236  924 1138 Agent *********
2012-07-19 17:00:10:236  924 1138 Agent   * Online = Yes; Ignore download priority = No
2012-07-19 17:00:10:236  924 1138 Agent   * Criteria = "IsInstalled = 0 AND IsHidden = 0"
2012-07-19 17:00:10:236  924 1138 Agent   * ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
2012-07-19 17:00:10:236  924 1138 Agent   * Search Scope = {Machine}
2012-07-19 17:00:10:432  924 1138 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
2012-07-19 17:00:10:432  924 1138 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =http://lfrs17:80/ClientWebService/client.asmx
2012-07-19 17:00:24:691  924 1138 PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
2012-07-19 17:00:24:691  924 1138 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =http://lfrs17:80/ClientWebService/client.asmx
2012-07-19 17:00:24:844  924 1138 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2012-07-19 17:00:24:844  924 1138 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2012-07-19 17:00:24:845  924 1138 Agent WARNING: Fail to download eula filehttp://lfrs17/Content/2E/EC5589F844ADA442687286003A4BAE16AA2CA22E.txt with error 0x80244019
2012-07-19 17:00:24:937  924 1138 Agent   * Found 0 updates and 72 categories in search; evaluated appl. rules of 1011 out of 1835 deployed entities
2012-07-19 17:00:24:938  924 1138 Agent *********
2012-07-19 17:00:24:938  924 1138 Agent **  END  **  Agent: Finding updates [CallerId = ]
2012-07-19 17:00:24:938  924 1138 Agent *************
2012-07-19 17:00:24:950  924 1138 Report REPORT EVENT: {0C0DC2B3-F163-41A1-A7AB-A6F607D42C95} 2012-07-19 17:00:10:207+0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
2012-07-19 17:00:24:950  924 1138 Report REPORT EVENT: {343FFA18-F4BC-4F33-9F7F-2AA06A211A1C} 2012-07-19 17:00:10:208+0800 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
2012-07-19 17:00:24:950 2020 8d4 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = <NULL>]
2012-07-19 17:00:24:951 2020 8d4 COMAPI   - Updates found = 0
2012-07-19 17:00:24:951 2020 8d4 COMAPI ---------
2012-07-19 17:00:24:951 2020 8d4 COMAPI --  END  --  COMAPI: Search [ClientId = <NULL>]
2012-07-19 17:00:24:951 2020 8d4 COMAPI -------------
2012-07-19 17:00:24:951  924 1138 Report CWERReporter finishing event handling. (00000000)
2012-07-19 17:00:29:937  924 1138 Report REPORT EVENT: {2FA7FF78-9540-4E68-8E71-A81FDF989488} 2012-07-19 17:00:24:937+0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0  Success Software Synchronization Windows Update Client successfully detected 0 updates.
2012-07-19 17:00:29:937  924 1138 Report REPORT EVENT: {8E801CA0-9565-416B-8343-D2E1082C6D6F} 2012-07-19 17:00:24:937+0800 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0  Success Pre-Deployment Check Reporting client status.
2012-07-19 17:00:29:937  924 1138 Report CWERReporter finishing event handling. (00000000)


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