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WSUS problem - Machines timing out to reach server (0x8024401c)

Hi,

Since last week our domain machines are getting time out to reach the WSUS server (Version 3.2.7600.226, Windows Server 2008 SP2 fully patched).

Machines already patched contact WSUS normally.

Tried this morning after rebooting the server with a Virtual Machine (all physical machine are getting the same error, fresh installations of the latest Windows 10 ISO available 1607 build 14393.0). This is the error:

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The machine appears on WSUS but with no report:

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Tried opening http://srv-ad02/ClientWebService/client.asmx on the browser and got this:

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Here is the WindowsUpdate.log:

2016/12/09 08:17:55.5320185 808   2356  Shared          * START * Service startup
2016/12/09 08:17:58.1362643 808   2356  Agent           WU client version 10.0.14393.0
2016/12/09 08:17:58.1365191 808   2356  Agent           SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
2016/12/09 08:17:58.1366005 808   2356  Agent           Base directory: C:\Windows\SoftwareDistribution
2016/12/09 08:17:58.1373778 808   2356  Agent           Datastore directory: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb
2016/12/09 08:17:59.0805618 808   2356  DataStore       Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 added
2016/12/09 08:17:59.0978707 808   2356  DataStore       Service 9482F4B4-E343-43B6-B170-9A65BC822C77 added
2016/12/09 08:17:59.1060866 808   2356  DataStore       Data store successfully created
2016/12/09 08:17:59.1629132 808   2356  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
2016/12/09 08:17:59.1629322 808   2356  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2016/12/09 08:17:59.1635234 808   2356  Shared          Network state: Connected
2016/12/09 08:17:59.3679245 808   2356  Misc            LoadHistoryEventFromRegistry completed, hr = 8024000C
2016/12/09 08:17:59.3784513 808   2356  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
2016/12/09 08:17:59.3784562 808   2356  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2016/12/09 08:17:59.3784612 808   2356  Shared          Power status changed
2016/12/09 08:17:59.4357064 808   2356  Agent           Initializing Windows Update Agent
2016/12/09 08:17:59.4386182 808   1892  Agent           Initializing global settings cache
2016/12/09 08:17:59.4386188 808   1892  Agent           WSUS server: NULL
2016/12/09 08:17:59.4386188 808   1892  Agent           WSUS status server: NULL
2016/12/09 08:17:59.4386194 808   1892  Agent           Target group: (Unassigned Computers)
2016/12/09 08:17:59.4386194 808   1892  Agent           Windows Update access disabled: No
2016/12/09 08:17:59.4386975 808   2356  DownloadManager Download manager restoring 0 downloads
2016/12/09 08:17:59.4611954 808   2356  Agent           CPersistentTimeoutScheduler | GetTimer, returned hr = 0x80248007
2016/12/09 08:17:59.4612191 808   2356  Agent           CPersistentTimeoutEvent | Resubscribe, no existing/cached timer for Id=29A863E7-8609-4D1E-B7CD-5668F857F1DB.
2016/12/09 08:17:59.4612250 808   2356  Agent           Adding timer:
2016/12/09 08:17:59.4612315 808   2356  Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2016-12-10 10:17:59, not idle-only, not network-only
2016/12/09 08:17:59.4681931 808   2612  DownloadManager PurgeExpiredFiles::Found 0 expired files to delete.
2016/12/09 08:17:59.4682270 808   2612  DownloadManager PurgeExpiredUpdates::Found 0 non expired updates.
2016/12/09 08:17:59.4682313 808   2612  DownloadManager PurgeExpiredUpdates::Found 0 expired updates.
2016/12/09 08:17:59.4781999 808   2612  Shared          Effective power state: AC
2016/12/09 08:17:59.4782005 808   2612  DownloadManager Power state change detected. Source now: AC
2016/12/09 08:18:00.4106294 304   1052  ComApi          * START *   SLS Discovery
2016/12/09 08:18:00.4276665 304   1052  ComApi          *QUEUED* SLS Discovery
1600/12/31 22:00:00.0000000 808   2648                  Unknown( 38): GUID=adf11b8c-baac-3d44-1059-4f8c843b025a (No Format Information found).
2016/12/09 08:18:00.4540476 808   2648  SLS             Retrieving SLS response from server...
2016/12/09 08:18:00.4540529 808   2648  Misc            Failed to get proxy settings token, not impersonating user. hr=800703f0
2016/12/09 08:18:00.4546158 808   2648  SLS             Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=651&L=pt-BR&P=&PT=0x30&WUA=10.0.14393.0
2016/12/09 08:18:00.4616141 808   2648  Misc            StatusCode for transaction returned from WinHttpQueryHeaders is 403
2016/12/09 08:18:00.4616215 808   2648  Misc            WinHttp: SendRequestToServerForFileInformation failed with 0x80072ef3; retrying with default proxy.
2016/12/09 08:18:01.9179650 808   2648  Misc            Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
2016/12/09 08:18:01.9256998 808   2648  Misc             Microsoft signed: NA
2016/12/09 08:18:01.9257732 808   2648  Misc             Infrastructure signed: Yes
2016/12/09 08:18:01.9279907 808   2648  Misc            Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMPF464.tmp with dwProvFlags 0x00000080:
2016/12/09 08:18:01.9326968 808   2648  Misc             Microsoft signed: NA
2016/12/09 08:18:01.9327621 808   2648  Misc             Infrastructure signed: Yes
1600/12/31 22:00:00.0000000 808   2648                  Unknown( 38): GUID=adf11b8c-baac-3d44-1059-4f8c843b025a (No Format Information found).
2016/12/09 08:18:01.9351296 808   2648  SLS             Retrieving SLS response from server...
2016/12/09 08:18:01.9351312 808   2648  Misc            Failed to get proxy settings token, not impersonating user. hr=800703f0
2016/12/09 08:18:01.9354503 808   2648  SLS             Making request with URL HTTPS://sls.update.microsoft.com/SLS/{855E8A7C-ECB4-4CA3-B045-1DFA50104289}/x64/10.0.14393.0/0?CH=651&L=pt-BR&P=&PT=0x30&WUA=10.0.14393.0
2016/12/09 08:18:01.9413432 808   2648  Misc            StatusCode for transaction returned from WinHttpQueryHeaders is 403
2016/12/09 08:18:01.9413503 808   2648  Misc            WinHttp: SendRequestToServerForFileInformation failed with 0x80072ef3; retrying with default proxy.
2016/12/09 08:18:03.4162365 808   2648  Misc            Validating signature for C:\Windows\SoftwareDistribution\SLS\855E8A7C-ECB4-4CA3-B045-1DFA50104289\sls.cab with dwProvFlags 0x00000080:
2016/12/09 08:18:03.4401291 808   2648  Misc             Microsoft signed: NA
2016/12/09 08:18:03.4403409 808   2648  Misc             Infrastructure signed: Yes
2016/12/09 08:18:03.4478150 808   2648  Misc            Validating signature for C:\Windows\SoftwareDistribution\SLS\855E8A7C-ECB4-4CA3-B045-1DFA50104289\TMPFA51.tmp with dwProvFlags 0x00000080:
2016/12/09 08:18:03.4546643 808   2648  Misc             Microsoft signed: NA
2016/12/09 08:18:03.4547480 808   2648  Misc             Infrastructure signed: Yes
2016/12/09 08:18:03.8610691 304   1472  ComApi          *RESUMED* Discovery
2016/12/09 08:18:03.8613201 304   1472  Api             * END *   Discovery ClientId
2016/12/09 08:18:03.8948584 304   1052  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
2016/12/09 08:18:03.9075262 304   1052  ComApi          * START *   SLS Discovery
2016/12/09 08:18:03.9111163 304   1052  ComApi          *QUEUED* SLS Discovery
2016/12/09 08:18:03.9243733 304   1472  ComApi          *RESUMED* Discovery
2016/12/09 08:18:03.9245101 304   1472  Api             * END *   Discovery ClientId
2016/12/09 08:18:03.9261579 304   1052  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C
2016/12/09 08:18:12.0489625 808   1892  Agent           Created new random SusClientId c55f4b6a-6fbb-408a-8b27-f553c8278a5e. Old Id: none.
2016/12/09 08:18:12.5521496 808   1892  Agent           * START * Queueing Finding updates [CallerId = OOBE ZDP  Id = 1]
2016/12/09 08:18:12.5521540 808   1892  Agent           Added service 00000000-0000-0000-0000-000000000000 to sequential scan list
2016/12/09 08:18:12.5540525 1016  1040  ComApi          Search ClientId = OOBE ZDP
2016/12/09 08:18:12.5570479 808   2860  Agent           * END * Queueing Finding updates [CallerId = OOBE ZDP  Id = 1]
2016/12/09 08:18:12.5590017 808   2860  Agent           * START * Finding updates CallerId = OOBE ZDP  Id = 1
2016/12/09 08:18:12.5590023 808   2860  Agent           Online = Yes; AllowCachedResults = No; Ignore download priority = No
2016/12/09 08:18:12.5590030 808   2860  Agent           Criteria = IsInstalled = 0 AND DeploymentAction = 'Installation' AND CategoryIDs contains 'DD78B8A1-0B20-45C1-ADD6-4DA72E9364CF'""
2016/12/09 08:18:12.5590048 808   2860  Agent           ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
2016/12/09 08:18:12.5590051 808   2860  Agent           Search Scope = {Machine}
2016/12/09 08:18:12.5590064 808   2860  Agent           Caller SID for Applicability: S-1-5-18
2016/12/09 08:18:12.5590067 808   2860  Agent           RegisterService is set
2016/12/09 08:18:12.5628929 808   2860  Misc            Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL: https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx""
2016/12/09 08:18:15.1339046 808   2860  ProtocolTalker  PT: Calling GetConfig on server
2016/12/09 08:18:15.1462017 808   2860  WebServices     Auto proxy settings for this web service call.
2016/12/09 08:18:15.2056757 808   2860  WebServices     WS error: Houve um erro na comunicação com o ponto de extremidade em 'https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx'.
2016/12/09 08:18:15.2056766 808   2860  WebServices     WS error: O servidor retornou o código de status HTTP '403 (0x193)' com o texto 'Forbidden'.
2016/12/09 08:18:15.2056769 808   2860  WebServices     WS error: O servidor compreendeu a solicitação, mas não pode atendê-la.
2016/12/09 08:18:15.2056772 808   2860  WebServices     WS error: A operação não pôde ser concluída porque o canal foi cancelado.
2016/12/09 08:18:15.2142496 808   2860  WebServices     Web service call failed with hr = 80244017.
2016/12/09 08:18:15.2142502 808   2860  WebServices     Current service auth scheme=0.
2016/12/09 08:18:15.2142505 808   2860  WebServices     Current Proxy auth scheme=0.
2016/12/09 08:18:15.2142564 808   2860  ProtocolTalker  PTError: 0x80244017
2016/12/09 08:18:15.2142574 808   2860  ProtocolTalker  GetConfig_WithRecovery failed 0x80244017
2016/12/09 08:18:15.2142580 808   2860  ProtocolTalker  StartCategoryScan failed  0x80244017
2016/12/09 08:18:15.2620310 808   2860  Agent           Exit code = 0x80244017
2016/12/09 08:18:15.2620320 808   2860  Agent           * END * Finding updates CallerId = OOBE ZDP  Id = 1
2016/12/09 08:18:15.2676319 1016  1108  ComApi          *RESUMED* Search ClientId = OOBE ZDP
2016/12/09 08:18:15.2682623 1016  1108  ComApi          Updates found = 0
2016/12/09 08:18:15.2682629 1016  1108  ComApi          Exit code = 0x00000000, Result code = 0x80244017
2016/12/09 08:18:15.2682633 1016  1108  ComApi          * END *   Search ClientId = OOBE ZDP
2016/12/09 08:18:15.3067946 1016  1040  ComApi          ISusInternal:: DisconnectCall failed, hr=8024000C

Another log file ReportingEvents.log:

{06524194-C72E-4719-BD26-DCEFA6471B03} 2016-12-09 08:18:15:252-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80244017 OOBE ZDP Failure Software Synchronization Windows Update Client failed to detect with error 0x80244017.
{F3BE3858-0419-45A7-A760-C97F6634E5A9} 2016-12-09 08:23:36:741-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80244017 Device Driver Retrieval Client Failure Software Synchronization Windows Update Client failed to detect with error 0x80244017.
{D62C8EE8-A092-4B85-A8DC-45E87D2612BC} 2016-12-09 08:26:24:554-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80244017 Device Driver Retrieval Client Failure Software Synchronization Windows Update Client failed to detect with error 0x80244017.
{7D4BBB27-B498-4041-9AEF-2B7A8C376D24} 2016-12-09 08:30:56:984-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80244017 Device Driver Retrieval Client Failure Software Synchronization Windows Update Client failed to detect with error 0x80244017.
{F7E17E09-ABD8-4523-9404-12309945CC61} 2016-12-09 08:42:18:390-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80244017 TrustedInstaller FOD Failure Software Synchronization Windows Update Client failed to detect with error 0x80244017.
{634ED6ED-D755-47D8-987B-881B8C909AD7} 2016-12-09 08:45:41:325-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80244017 Device Driver Retrieval Client Failure Software Synchronization Windows Update Client failed to detect with error 0x80244017.
{7299B290-F2BF-4764-83D7-28182A795608} 2016-12-09 08:50:21:278-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024401c UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x8024401c.
{2DD39B82-6237-43F9-B035-F0E2A2531951} 2016-12-09 08:54:37:498-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024401c UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x8024401c.
{3751DEC2-1458-4378-9BD4-C9C3AA501C11} 2016-12-09 09:00:38:248-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024401c UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x8024401c.
{707D7D21-E52B-4607-ACC6-5E7D70F7A2BA} 2016-12-09 09:04:22:247-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024401c UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x8024401c.
{A95F896A-A357-40B6-AD13-A011C3CEDD4A} 2016-12-09 09:04:22:591-0200 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 TrustedInstaller FOD Success Software Synchronization Windows Update Client successfully detected 0 updates.
{82AA2F98-B352-49F8-9EEE-AB5713E8C64C} 2016-12-09 09:07:46:216-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024401c UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x8024401c.
{0BF58FA2-8BE2-4CE0-BA2E-E06B4BBA2840} 2016-12-09 09:07:46:513-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80248014 Update;taskhostw Failure Software Synchronization Windows Update Client failed to detect with error 0x80248014.
{2CFC1DC4-62D3-4DE6-837F-CA7D5781D490} 2016-12-09 09:09:47:685-0200 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 TrustedInstaller FOD Success Software Synchronization Windows Update Client successfully detected 0 updates.
{AE1AC183-DB92-42F8-A2D6-70BA4DDC952E} 2016-12-09 09:20:48:935-0200 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 TrustedInstaller FOD Success Software Synchronization Windows Update Client successfully detected 0 updates.
{C0E47BEC-4F18-4A87-A919-54C3BC7554E4} 2016-12-09 09:41:42:248-0200 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024401c UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x8024401c.



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