I've gone through every forum I could find, every updated patch required, but noting seems to be working. I've had this problem for months and now I'm desperate to get it resolved.
I have WSUS running (Svr2K8 Std R2), it's fully synchronizing with Windows Update without any [noticeable] problems. I built numerous client VMs, most of them from scratch (so not clones off eachother). They were able to check in to WSUS originally,
I could see the installed packages, as well as the not-installed/approved packages. After about 1 or 2 days, all of a sudden, the clients would report 0 installed, 0 pending, etc. in WSUS. I would then try to run "Check for Updates" manually
and it would come back as Green, even though without touching either box for days (other than the auto-synchronization), WSUS said it had pending packages. I've run wuauclt /resetauthorization /detectnow /reportnow probably dozens of times (each time
waiting at least 1 hour), but still the same result.
I have told WSUS to approve every single package in the repo, so it's not that there aren't approved packages that the boxes couldn't find.
My WSUS server is currently running: 3.2.7600.256
I've installed the following patches mentioned all over the Internet:
KB2734608
KB2720211
Below is the output from the WindowsUplodate.log file.
I stopped the Windows Update service, then started it up. I then ran the wuauclt /detectnow command and the output is below. I then ran the wuauclt /reportnow command and the output is below as well (just after it).
2014-11-18 17:14:30:000 880 564 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0500) ===========
2014-11-18 17:14:30:000 880 564 Misc = Process: C:\Windows\system32\svchost.exe
2014-11-18 17:14:30:000 880 564 Misc = Module: c:\windows\system32\wuaueng.dll
2014-11-18 17:14:30:000 880 564 Service *************
2014-11-18 17:14:30:000 880 564 Service ** START ** Service: Service startup
2014-11-18 17:14:30:000 880 564 Service *********
2014-11-18 17:14:30:078 880 564 Agent * WU client version 7.6.7600.256
2014-11-18 17:14:30:078 880 564 Agent * Base directory: C:\Windows\SoftwareDistribution
2014-11-18 17:14:30:109 880 564 Agent * Access type: No proxy
2014-11-18 17:14:30:125 880 564 Agent * Network state: Connected
2014-11-18 17:14:38:546 880 564 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
2014-11-18 17:14:38:546 880 564 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2014-11-18 17:14:38:609 880 564 Agent WARNING: Failed to read the service id for re-registration 0x80070002
2014-11-18 17:14:38:609 880 564 Agent WARNING: Missing service entry in the backup data store; cleaning up
2014-11-18 17:15:24:562 880 564 Report CWERReporter::Init succeeded
2014-11-18 17:15:24:562 880 564 Agent *********** Agent: Initializing Windows Update Agent ***********
2014-11-18 17:15:24:562 880 564 Agent *********** Agent: Initializing global settings cache ***********
2014-11-18 17:15:24:562 880 564 Agent * WSUS server: http://wsusserver
2014-11-18 17:15:24:562 880 564 Agent * WSUS status server: http://wsusserver
2014-11-18 17:15:24:562 880 564 Agent * Target group: (Unassigned Computers)
2014-11-18 17:15:24:562 880 564 Agent * Windows Update access disabled: No
2014-11-18 17:15:24:562 880 564 DnldMgr Download manager restoring 0 downloads
2014-11-18 17:15:24:562 880 564 AU ########### AU: Initializing Automatic Updates ###########
2014-11-18 17:15:24:562 880 564 AU # WSUS server: http://wsusserver
2014-11-18 17:15:24:562 880 564 AU # Detection frequency: 22
2014-11-18 17:15:24:562 880 564 AU # Approval type: Pre-download notify (Policy)
2014-11-18 17:15:24:562 880 564 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2014-11-18 17:15:30:625 880 564 Report *********** Report: Initializing static reporting data ***********
2014-11-18 17:15:30:625 880 564 Report * OS Version = 6.1.7600.0.0.65792
2014-11-18 17:15:30:625 880 564 Report * OS Product Type = 0x00000030
2014-11-18 17:15:30:656 880 564 Report * Computer Brand = Red Hat
2014-11-18 17:15:30:656 880 564 Report * Computer Model = KVM
2014-11-18 17:15:30:671 880 564 Report * Bios Revision = 0.5.1
2014-11-18 17:15:30:671 880 564 Report * Bios Name = Default System BIOS
2014-11-18 17:15:30:671 880 564 Report * Bios Release Date = 2007-01-01T00:00:00
2014-11-18 17:15:30:671 880 564 Report * Locale ID = 1033
2014-11-18 17:15:30:671 880 564 AU Successfully wrote event for AU health state:0
2014-11-18 17:15:30:671 880 564 AU Initializing featured updates
2014-11-18 17:15:30:671 880 564 AU Found 0 cached featured updates
2014-11-18 17:15:30:671 880 564 AU Successfully wrote event for AU health state:0
2014-11-18 17:15:30:687 880 564 AU Successfully wrote event for AU health state:0
2014-11-18 17:15:30:687 880 564 AU AU finished delayed initialization
2014-11-18 17:15:38:171 880 720 Report CWERReporter finishing event handling. (00000000)
2014-11-18 17:17:36:171 880 47c AU Triggering AU detection through DetectNow API
2014-11-18 17:17:36:171 880 47c AU Triggering Online detection (non-interactive)
2014-11-18 17:17:36:171 880 564 AU #############
2014-11-18 17:17:36:171 880 564 AU ## START ## AU: Search for updates
2014-11-18 17:17:36:171 880 564 AU #########
2014-11-18 17:17:36:218 880 564 AU <<## SUBMITTED ## AU: Search for updates [CallId = {E9058F68-B347-4FA4-B628-708DD636AF1D}]
2014-11-18 17:17:36:218 880 720 Agent *************
2014-11-18 17:17:36:218 880 720 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-11-18 17:17:36:218 880 720 Agent *********
2014-11-18 17:17:36:218 880 720 Agent * Online = Yes; Ignore download priority = No
2014-11-18 17:17:36:218 880 720 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation'
and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-11-18 17:17:36:218 880 720 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-11-18 17:17:36:218 880 720 Agent * Search Scope = {Machine}
2014-11-18 17:17:36:218 880 720 Setup Checking for agent SelfUpdate
2014-11-18 17:17:36:218 880 720 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-11-18 17:17:40:265 880 720 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-11-18 17:17:40:609 880 720 Misc Microsoft signed: Yes
2014-11-18 17:17:43:140 880 720 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-11-18 17:17:43:156 880 720 Misc Microsoft signed: Yes
2014-11-18 17:17:43:375 880 720 Setup Determining whether a new setup handler needs to be downloaded
2014-11-18 17:17:43:375 880 720 Setup SelfUpdate handler is not found. It will be downloaded
2014-11-18 17:17:43:375 880 720 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2014-11-18 17:17:45:781 880 720 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-11-18 17:17:45:781 880 720 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-11-18 17:17:45:859 880 720 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-11-18 17:17:45:859 880 720 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-11-18 17:17:45:921 880 720 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-11-18 17:17:45:921 880 720 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-11-18 17:17:53:625 880 720 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-11-18 17:17:53:640 880 720 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsusserver/ClientWebService/client.asmx
2014-11-18 17:17:54:328 880 720 PT WARNING: Cached cookie has expired or new PID is available
2014-11-18 17:17:54:328 880 720 PT Initializing simple targeting cookie, clientId = ec875124-6c0c-4c47-9950-41c0ee457f44, target group = , DNS name = cwc-1
2014-11-18 17:17:54:328 880 720 PT Server URL = http://wsusserver/SimpleAuthWebService/SimpleAuth.asmx
2014-11-18 17:18:16:125 880 720 Agent * Found 0 updates and 0 categories in search; evaluated appl. rules of 0 out of 0 deployed entities
2014-11-18 17:18:16:140 880 720 Agent *********
2014-11-18 17:18:16:140 880 720 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-11-18 17:18:16:140 880 720 Agent *************
2014-11-18 17:18:16:140 880 748 AU >>## RESUMED ## AU: Search for updates [CallId = {E9058F68-B347-4FA4-B628-708DD636AF1D}]
2014-11-18 17:18:16:140 880 748 AU # 0 updates detected
2014-11-18 17:18:16:140 880 748 AU #########
2014-11-18 17:18:16:140 880 748 AU ## END ## AU: Search for updates [CallId = {E9058F68-B347-4FA4-B628-708DD636AF1D}]
2014-11-18 17:18:16:140 880 748 AU #############
2014-11-18 17:18:16:156 880 748 AU Successfully wrote event for AU health state:0
2014-11-18 17:18:16:156 880 748 AU Featured notifications is disabled.
2014-11-18 17:18:16:156 880 748 AU AU setting next detection timeout to 2014-11-19 18:19:23
2014-11-18 17:18:16:156 880 748 AU Successfully wrote event for AU health state:0
2014-11-18 17:18:16:156 880 748 AU Successfully wrote event for AU health state:0
2014-11-18 17:18:21:125 880 720 Report REPORT EVENT: {62DA4B10-2ADA-41E8-A9C1-21446511C680} 2014-11-18 17:18:16:125-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully
detected 0 updates.
2014-11-18 17:18:21:125 880 720 Report REPORT EVENT: {CBCD9E67-EEB8-4155-864A-1F633E757376} 2014-11-18 17:18:16:140-0500 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
2014-11-18 17:18:21:234 880 720 Report CWERReporter finishing event handling. (00000000)
2014-11-18 17:22:37:949 880 564 AU ########### AU: Uninitializing Automatic Updates ###########
2014-11-18 17:22:39:324 880 564 Report CWERReporter finishing event handling. (00000000)
2014-11-18 17:22:39:714 880 564 Service *********
2014-11-18 17:22:39:714 880 564 Service ** END ** Service: Service exit [Exit code = 0x240001]
2014-11-18 17:22:39:714 880 564 Service *************
2014-11-18 17:23:39:699 880 448 Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0500) ===========
2014-11-18 17:23:39:699 880 448 Misc = Process: C:\Windows\system32\svchost.exe
2014-11-18 17:23:39:699 880 448 Misc = Module: c:\windows\system32\wuaueng.dll
2014-11-18 17:23:39:699 880 448 Service *************
2014-11-18 17:23:39:699 880 448 Service ** START ** Service: Service startup
2014-11-18 17:23:39:730 880 448 Service *********
2014-11-18 17:23:39:824 880 448 Agent * WU client version 7.6.7600.256
2014-11-18 17:23:39:824 880 448 Agent * Base directory: C:\Windows\SoftwareDistribution
2014-11-18 17:23:39:886 880 448 Agent * Access type: No proxy
2014-11-18 17:23:39:902 880 448 Agent * Network state: Connected
2014-11-18 17:23:53:480 880 558 Report CWERReporter::Init succeeded
2014-11-18 17:23:53:480 880 558 Agent *********** Agent: Initializing Windows Update Agent ***********
2014-11-18 17:23:53:496 880 558 Agent *********** Agent: Initializing global settings cache ***********
2014-11-18 17:23:53:496 880 558 Agent * WSUS server: http://wsusserver
2014-11-18 17:23:53:496 880 558 Agent * WSUS status server: http://wsusserver
2014-11-18 17:23:53:496 880 558 Agent * Target group: (Unassigned Computers)
2014-11-18 17:23:53:496 880 558 Agent * Windows Update access disabled: No
2014-11-18 17:23:53:511 880 558 DnldMgr Download manager restoring 0 downloads
2014-11-18 17:23:57:199 880 448 Report *********** Report: Initializing static reporting data ***********
2014-11-18 17:23:57:199 880 448 Report * OS Version = 6.1.7600.0.0.65792
2014-11-18 17:23:57:199 880 448 Report * OS Product Type = 0x00000030
2014-11-18 17:23:57:246 880 448 Report * Computer Brand = Red Hat
2014-11-18 17:23:57:246 880 448 Report * Computer Model = KVM
2014-11-18 17:23:57:246 880 448 Report * Bios Revision = 0.5.1
2014-11-18 17:23:57:246 880 448 Report * Bios Name = Default System BIOS
2014-11-18 17:23:57:246 880 448 Report * Bios Release Date = 2007-01-01T00:00:00
2014-11-18 17:23:57:246 880 448 Report * Locale ID = 1033
2014-11-18 17:23:57:308 880 53c Report CWERReporter finishing event handling. (00000000)
2014-11-18 17:23:57:433 880 53c Report Uploading 2 events using cached cookie, reporting URL = http://wsusserver/ReportingWebService/ReportingWebService.asmx
2014-11-18 17:24:00:808 880 53c Report Reporter successfully uploaded 2 events.
2014-11-18 17:24:25:230 880 448 AU ########### AU: Initializing Automatic Updates ###########
2014-11-18 17:24:25:230 880 448 AU # WSUS server: http://wsusserver
2014-11-18 17:24:25:230 880 448 AU # Detection frequency: 22
2014-11-18 17:24:25:230 880 448 AU # Approval type: Pre-download notify (Policy)
2014-11-18 17:24:25:230 880 448 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2014-11-18 17:24:25:230 880 448 AU Successfully wrote event for AU health state:0
2014-11-18 17:24:25:230 880 448 AU Initializing featured updates
2014-11-18 17:24:25:230 880 448 AU Found 0 cached featured updates
2014-11-18 17:24:25:230 880 448 AU Successfully wrote event for AU health state:0
2014-11-18 17:24:25:230 880 448 AU Successfully wrote event for AU health state:0
2014-11-18 17:24:25:230 880 448 AU AU finished delayed initialization
2014-11-18 17:24:30:355 880 53c Report CWERReporter finishing event handling. (00000000)
Many things concern me about this, especially the "Found 0 updates in 0 categories in search". I haven't seen anywhere in my searches for this error...so I have no idea what is going on with this thing.
Thank you so much for your help!
Dean