I have a group of 20 machines, all Windows 7 with sp1. These machines are scattered across different sites, each site has 2 machines. They were able to report and download patches from my WSUS server a year ago. Since the change in network routing last year
October, these clients no longer communicate with the WSUS server, thus I deleted them from WSUS console. I had worked with my network team to re-route the network traffic back to my WSUS server but through a new route and opened up TCP 80 and 8530 in the
firewall. These clients were able to be seen in my WSUS server but remains stuck at "not yet reported".
There are 600 other clients reporting to this WSUS server without problem (but there was no network routing change for these clients), so problem is not with the server.
I read through the windowsupdate.log, really don't understand the messages, hope our experts here can provide some insight hints.
This is the content of WindowsUpdate.log:
2016-03-04
11:29:29:093
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AU
## START ## AU: Search for updates
2016-03-04
11:29:29:093
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AU
#########
2016-03-04
11:29:29:125
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AU
<<## SUBMITTED ## AU: Search for updates [CallId = {53DD0425-452C-4CC6-84E5-D0B4E18F1F78}]
2016-03-04
11:29:29:125
1064
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Agent
*************
2016-03-04
11:29:29:125
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Agent
** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2016-03-04
11:29:29:125
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Agent
*********
2016-03-04
11:29:29:125
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Agent
* Online = Yes; Ignore download priority = No
2016-03-04
11:29:29:125
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Agent
* Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0
and DeploymentAction='Uninstallation' and RebootRequired=1"
2016-03-04
11:29:29:125
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Agent
* ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2016-03-04
11:29:29:125
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Agent
* Search Scope = {Machine}
2016-03-04
11:29:29:171
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Setup
Checking for agent SelfUpdate
2016-03-04
11:29:29:171
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Setup
Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2016-03-04
11:29:52:781
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Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
11:29:52:781
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Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
11:29:52:781
1064
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Misc
WARNING: WinHttp: SendRequestUsingProxy failed for <http://WSUS-SVR1:8530/selfupdate/wuident.cab>. error 0x80072ee2
2016-03-04
11:29:52:781
1064
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Misc
WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2016-03-04
11:29:52:781
1064
45f4
Misc
WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2016-03-04
11:29:52:781
1064
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Misc
WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2016-03-04
11:30:16:046
1064
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Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
11:30:16:046
1064
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Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
11:30:16:046
1064
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Misc
WARNING: WinHttp: SendRequestUsingProxy failed for <http://WSUS-SVR1:8530/selfupdate/wuident.cab>. error 0x80072ee2
2016-03-04
11:30:16:046
1064
45f4
Misc
WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2016-03-04
11:30:16:046
1064
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Misc
WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2016-03-04
11:30:16:046
1064
45f4
Misc
WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2016-03-04
11:30:39:312
1064
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Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
11:30:39:312
1064
45f4
Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
11:30:39:312
1064
45f4
Misc
WARNING: WinHttp: SendRequestUsingProxy failed for <http://WSUS-SVR1:8530/selfupdate/wuident.cab>. error 0x80072ee2
2016-03-04
11:30:39:312
1064
45f4
Misc
WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2016-03-04
11:30:39:312
1064
45f4
Misc
WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2016-03-04
11:30:39:312
1064
45f4
Misc
WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2016-03-04
11:31:02:578
1064
45f4
Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
11:31:02:578
1064
45f4
Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
11:31:02:578
1064
45f4
Misc
WARNING: WinHttp: SendRequestUsingProxy failed for <http://WSUS-SVR1:8530/selfupdate/wuident.cab>. error 0x80072ee2
2016-03-04
11:31:02:578
1064
45f4
Misc
WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2016-03-04
11:31:02:578
1064
45f4
Misc
WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2016-03-04
11:31:02:578
1064
45f4
Misc
WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2016-03-04
11:31:02:578
1064
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Misc
WARNING: DownloadFileInternal failed for http://WSUS-SVR1:8530/selfupdate/wuident.cab: error 0x80072ee2
2016-03-04
11:31:02:578
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Setup
WARNING: SelfUpdate check failed to download package information, error = 0x80072EE2
2016-03-04
11:31:02:578
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Setup
FATAL: SelfUpdate check failed, err = 0x80072EE2
2016-03-04
11:31:02:578
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Agent
* WARNING: Skipping scan, self-update check returned 0x80072EE2
2016-03-04
11:31:02:578
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Agent
* WARNING: Exit code = 0x80072EE2
2016-03-04
11:31:02:578
1064
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Agent
*********
2016-03-04
11:31:02:578
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Agent
** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2016-03-04
11:31:02:578
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Agent
*************
2016-03-04
11:31:02:578
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Agent
WARNING: WU client failed Searching for update with error 0x80072ee2
2016-03-04
11:31:02:578
1064
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AU
>>## RESUMED ## AU: Search for updates [CallId = {53DD0425-452C-4CC6-84E5-D0B4E18F1F78}]
2016-03-04
11:31:02:578
1064
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AU
# WARNING: Search callback failed, result = 0x80072EE2
2016-03-04
11:31:02:578
1064
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AU
# WARNING: Failed to find updates with error code 80072EE2
2016-03-04
11:31:02:578
1064
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AU
#########
2016-03-04
11:31:02:578
1064
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AU
## END ## AU: Search for updates [CallId = {53DD0425-452C-4CC6-84E5-D0B4E18F1F78}]
2016-03-04
11:31:02:578
1064
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AU
#############
2016-03-04
11:31:02:578
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AU
Successfully wrote event for AU health state:1
2016-03-04
11:31:02:578
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AU
AU setting next detection timeout to 2016-03-04 08:31:02
2016-03-04
11:31:02:578
1064
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AU
Setting AU scheduled install time to 2016-03-04 19:00:00
2016-03-04
11:31:02:578
1064
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AU
Successfully wrote event for AU health state:1
2016-03-04
11:31:02:578
1064
2f84
AU
Successfully wrote event for AU health state:1
2016-03-04
11:31:25:859
1064
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Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
11:31:25:859
1064
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Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
11:31:25:859
1064
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PT
+ Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2016-03-04
11:31:25:859
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PT
+ Caller provided credentials = No
2016-03-04
11:31:25:859
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PT
+ Impersonate flags = 0
2016-03-04
11:31:25:859
1064
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PT
+ Possible authorization schemes used =
2016-03-04
11:31:25:859
1064
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PT
WARNING: GetConfig failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2016-03-04
11:31:25:859
1064
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PT
WARNING: PTError: 0x80072ee2
2016-03-04
11:31:25:859
1064
45f4
PT
WARNING: GetConfig_WithRecovery failed: 0x80072ee2
2016-03-04
11:31:25:859
1064
45f4
PT
WARNING: RefreshConfig failed: 0x80072ee2
2016-03-04
11:31:25:859
1064
45f4
PT
WARNING: RefreshPTState failed: 0x80072ee2
2016-03-04
11:31:25:859
1064
45f4
PT
WARNING: PTError: 0x80072ee2
2016-03-04
11:31:25:859
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Report
WARNING: Reporter failed to upload events with hr = 80072ee2.
2016-03-04
11:31:25:859
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Report
REPORT EVENT: {C5A01B35-1406-4B62-A3DF-9F297E127B07}
2016-03-04 11:31:02:578+0800
1
148
101
{D67661EB-2423-451D-BF5D-13199E37DF28}
1
80072ee2
SelfUpdate
Failure
Software Synchronization
Windows Update Client failed to detect with error 0x80072ee2.
2016-03-04
11:31:25:875
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Report
CWERReporter::HandleEvents - WER report upload completed with status 0x8
2016-03-04
11:31:25:875
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Report
WER Report sent: 7.6.7600.256 0x80072ee2 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
2016-03-04
11:31:25:875
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Report
CWERReporter finishing event handling. (00000000)
2016-03-04
11:31:49:171
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Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
11:31:49:171
1064
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Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
11:31:49:171
1064
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PT
+ Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2016-03-04
11:31:49:171
1064
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PT
+ Caller provided credentials = No
2016-03-04
11:31:49:171
1064
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PT
+ Impersonate flags = 0
2016-03-04
11:31:49:171
1064
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PT
+ Possible authorization schemes used =
2016-03-04
11:31:49:171
1064
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PT
WARNING: GetConfig failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2016-03-04
11:31:49:171
1064
45f4
PT
WARNING: PTError: 0x80072ee2
2016-03-04
11:31:49:171
1064
45f4
PT
WARNING: GetConfig_WithRecovery failed: 0x80072ee2
2016-03-04
11:31:49:171
1064
45f4
PT
WARNING: RefreshConfig failed: 0x80072ee2
2016-03-04
11:31:49:171
1064
45f4
PT
WARNING: RefreshPTState failed: 0x80072ee2
2016-03-04
11:31:49:171
1064
45f4
PT
WARNING: PTError: 0x80072ee2
2016-03-04
11:31:49:171
1064
45f4
Report
WARNING: Reporter failed to upload events with hr = 80072ee2.
2016-03-04
11:44:59:843
1064
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Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
11:44:59:843
1064
45f4
Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
11:44:59:843
1064
45f4
PT
+ Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2016-03-04
11:44:59:843
1064
45f4
PT
+ Caller provided credentials = No
2016-03-04
11:44:59:843
1064
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PT
+ Impersonate flags = 0
2016-03-04
11:44:59:843
1064
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PT
+ Possible authorization schemes used =
2016-03-04
11:44:59:843
1064
45f4
PT
WARNING: GetConfig failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2016-03-04
11:44:59:843
1064
45f4
PT
WARNING: PTError: 0x80072ee2
2016-03-04
11:44:59:843
1064
45f4
PT
WARNING: GetConfig_WithRecovery failed: 0x80072ee2
2016-03-04
11:44:59:843
1064
45f4
PT
WARNING: RefreshConfig failed: 0x80072ee2
2016-03-04
11:44:59:843
1064
45f4
PT
WARNING: RefreshPTState failed: 0x80072ee2
2016-03-04
11:44:59:843
1064
45f4
PT
WARNING: PTError: 0x80072ee2
2016-03-04
11:44:59:843
1064
45f4
Report
WARNING: Reporter failed to upload events with hr = 80072ee2.
2016-03-04
11:59:17:156
1064
45f4
Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
11:59:17:156
1064
45f4
Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
11:59:17:156
1064
45f4
PT
+ Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2016-03-04
11:59:17:156
1064
45f4
PT
+ Caller provided credentials = No
2016-03-04
11:59:17:156
1064
45f4
PT
+ Impersonate flags = 0
2016-03-04
11:59:17:156
1064
45f4
PT
+ Possible authorization schemes used =
2016-03-04
11:59:17:156
1064
45f4
PT
WARNING: GetConfig failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2016-03-04
11:59:17:156
1064
45f4
PT
WARNING: PTError: 0x80072ee2
2016-03-04
11:59:17:156
1064
45f4
PT
WARNING: GetConfig_WithRecovery failed: 0x80072ee2
2016-03-04
11:59:17:156
1064
45f4
PT
WARNING: RefreshConfig failed: 0x80072ee2
2016-03-04
11:59:17:156
1064
45f4
PT
WARNING: RefreshPTState failed: 0x80072ee2
2016-03-04
11:59:17:156
1064
45f4
PT
WARNING: PTError: 0x80072ee2
2016-03-04
11:59:17:156
1064
45f4
Report
WARNING: Reporter failed to upload events with hr = 80072ee2.
2016-03-04
12:25:54:125
1064
4720
Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
12:25:54:125
1064
4720
Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
12:25:54:125
1064
4720
PT
+ Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2016-03-04
12:25:54:125
1064
4720
PT
+ Caller provided credentials = No
2016-03-04
12:25:54:125
1064
4720
PT
+ Impersonate flags = 0
2016-03-04
12:25:54:125
1064
4720
PT
+ Possible authorization schemes used =
2016-03-04
12:25:54:125
1064
4720
PT
WARNING: GetConfig failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2016-03-04
12:25:54:125
1064
4720
PT
WARNING: PTError: 0x80072ee2
2016-03-04
12:25:54:125
1064
4720
PT
WARNING: GetConfig_WithRecovery failed: 0x80072ee2
2016-03-04
12:25:54:125
1064
4720
PT
WARNING: RefreshConfig failed: 0x80072ee2
2016-03-04
12:25:54:125
1064
4720
PT
WARNING: RefreshPTState failed: 0x80072ee2
2016-03-04
12:25:54:125
1064
4720
PT
WARNING: PTError: 0x80072ee2
2016-03-04
12:25:54:125
1064
4720
Report
WARNING: Reporter failed to upload events with hr = 80072ee2.
2016-03-04
12:40:11:468
1064
4720
Misc
WARNING: Send failed with hr = 80072ee2.
2016-03-04
12:40:11:468
1064
4720
Misc
WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2016-03-04
12:40:11:468
1064
4720
PT
+ Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2016-03-04
12:40:11:468
1064
4720
PT
+ Caller provided credentials = No
2016-03-04
12:40:11:468
1064
4720
PT
+ Impersonate flags = 0
2016-03-04
12:40:11:468
1064
4720
PT
+ Possible authorization schemes used =
2016-03-04
12:40:11:468
1064
4720
PT
WARNING: GetConfig failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2016-03-04
12:40:11:468
1064
4720
PT
WARNING: PTError: 0x80072ee2
2016-03-04
12:40:11:468
1064
4720
PT
WARNING: GetConfig_WithRecovery failed: 0x80072ee2
2016-03-04
12:40:11:468
1064
4720
PT
WARNING: RefreshConfig failed: 0x80072ee2
2016-03-04
12:40:11:468
1064
4720
PT
WARNING: RefreshPTState failed: 0x80072ee2
2016-03-04
12:40:11:468
1064
4720
PT
WARNING: PTError: 0x80072ee2
2016-03-04
12:40:11:468
1064
4720
Report
WARNING: Reporter failed to upload events with hr = 80072ee2.
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