Hi all,
I'm experiencing an issue when I try to install KB3045313. The server (OS Windows Server 2008 Standard SP2 Build 6002) has this SQL server version installation : Microsoft SQL Server 2008 R2 (SP2) - 10.50.4000.0 (X64)
After the installation, the log content is below reported:
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Overall summary:
Final result: The patch installer has failed to update the following instance: SQLSERVER2008. To determine the reason for failure, review the log files.
Exit code (Decimal): -2068052374
Exit facility code: 1212
Exit error code: 1642
Exit message: The patch installer has failed to update the following instance: SQLSERVER2008. To determine the reason for failure, review the log files.
Start time: 2016-11-24 16:32:11
End time: 2016-11-24 16:39:53
Requested action: Patch
Instance SQLSERVER2008 overall summary:
Final result: The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
Exit code (Decimal): -2068052374
Exit facility code: 1212
Exit error code: 1642
Exit message: The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
Start time: 2016-11-24 16:36:53
End time: 2016-11-24 16:39:48
Requested action: Patch
Log with failure: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20161124_163055\SQLSERVER2008\SqlWriter_Cpu64_1.log
Exception help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.4042.0
Machine Properties:
Machine name: MDAD2-LJ
Machine processor count: 4
OS version: Windows Server 2008
OS service pack: Service Pack 2
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered
Sql Server 2008 R2 SQLSERVER2008 MSSQL10_50.SQLSERVER2008 Database Engine Services
1033 Express Edition 10.52.4000.0 No
Package properties:
Description: SQL Server Database Services 2008 R2
ProductName: SQL2008
Type: RTM
Version: 10
SPLevel: 2
KBArticle: KB3045313
KBArticleHyperlink: http://support.microsoft.com/?kbid=3045313
PatchType: GDR
AssociatedHotfixBuild: 4339
Platform: x64
PatchLevel: 10.52.4042.0
ProductVersion: 10.52.4000.0
GDRReservedRange: 10.50.1610.0:10.50.1700.0;10.50.2500.0:10.50.2699.0;10.50.4001.0:10.50.4250.0
PackageName: SQLServer2008R2-KB3045313-x64.exe
Installation location: c:\059c6da1195fa72d1037d3da892c\x64\setup\
Updated product edition:
Instance Edition
SQLSERVER2008 EXPRESS
User Input Settings:
ACTION: Patch
ALLINSTANCES: False
CLUSTERPASSIVE: False
CONFIGURATIONFILE:
ENU: True
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
HELP: False
INDICATEPROGRESS: False
INSTANCEID: <empty>
INSTANCENAME: <empty>
PASSPHRASE: *****
QUIET: False
QUIETSIMPLE: False
UIMODE: Normal
X86: False
Rules with failures:
Global rules:
There are no scenario-specific rules.
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20161124_163055\SystemConfigurationCheck_Report.htm
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Below the content of C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20161124_163055\SQLSERVER2008\SqlWriter_Cpu64_1.log file:
------------------------------------------------------------------------------------------------------------------------
=== Verbose logging started: 11/24/2016 16:39:16 Build type: SHIP UNICODE 4.05.6002.00 Calling process: c:\059c6da1195fa72d1037d3da892c\x64\setup100.exe ===
MSI (c) (F0:08) [16:39:16:368]: Resetting cached policy values
MSI (c) (F0:08) [16:39:16:368]: Machine policy value 'Debug' is 0
MSI (c) (F0:08) [16:39:16:368]: ******* RunEngine:
******* Product: {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}
******* Action:
******* CommandLine: **********
MSI (c) (F0:08) [16:39:16:368]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (F0:08) [16:39:16:368]: Grabbed execution mutex.
MSI (c) (F0:08) [16:39:16:368]: Cloaking enabled.
MSI (c) (F0:08) [16:39:16:368]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F0:08) [16:39:16:368]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (78:B8) [16:39:16:384]: Running installation inside multi-package transaction {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}
MSI (s) (78:B8) [16:39:16:384]: Grabbed execution mutex.
MSI (s) (78:D0) [16:39:16:399]: Resetting cached policy values
MSI (s) (78:D0) [16:39:16:399]: Machine policy value 'Debug' is 0
MSI (s) (78:D0) [16:39:16:399]: ******* RunEngine:
******* Product: {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}
******* Action:
******* CommandLine: **********
MSI (s) (78:D0) [16:39:16:399]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (78:D0) [16:39:16:399]: SRSetRestorePoint skipped for this transaction.
MSI (s) (78:D0) [16:39:16:399]: End dialog not enabled
MSI (s) (78:D0) [16:39:16:399]: Original package ==> c:\Windows\Installer\6a8b90.msi
MSI (s) (78:D0) [16:39:16:399]: Package we're running from ==> c:\Windows\Installer\6a8b90.msi
MSI (s) (78:D0) [16:39:16:415]: APPCOMPAT: looking for appcompat database entry with ProductCode '{288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}'.
MSI (s) (78:D0) [16:39:16:415]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (78:D0) [16:39:16:415]: MSCOREE not loaded loading copy from system32
MSI (s) (78:D0) [16:39:16:431]: File will have security applied from OpCode.
MSI (s) (78:D0) [16:39:16:431]: Original patch ==> c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp
MSI (s) (78:D0) [16:39:16:431]: Patch we're running from ==> c:\Windows\Installer\6ad19222.msp
MSI (s) (78:D0) [16:39:16:431]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp' against software restriction policy
MSI (s) (78:D0) [16:39:16:431]: SOFTWARE RESTRICTION POLICY: c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp has a digital signature
MSI (s) (78:D0) [16:39:46:508]: SOFTWARE RESTRICTION POLICY: c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp is permitted to run at the 'unrestricted' authorization level.
MSI (s) (78:D0) [16:39:46:508]: SequencePatches starts. Product code: {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}, Product version: 10.50.1600.1, Upgrade code: {E9031696-DD39-4C25-BAEB-425FF28279EA}, Product language 1033
MSI (s) (78:D0) [16:39:46:508]: PATCH SEQUENCER: verifying the applicability of QFE patch c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp against product code: {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}, product version: 10.50.1600.1, product
language 1033 and upgrade code: {E9031696-DD39-4C25-BAEB-425FF28279EA}
MSI (s) (78:D0) [16:39:46:508]: PATCH SEQUENCER: QFE patch c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp is not applicable.
MSI (s) (78:D0) [16:39:46:508]: SequencePatches returns success.
MSI (s) (78:D0) [16:39:46:508]: Final Patch Application Order:
MSI (s) (78:D0) [16:39:46:508]: Other Patches:
MSI (s) (78:D0) [16:39:46:508]: Unknown\Absent: {8B9F68F5-8191-4F48-B6C5-4A98858642AF} - c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp
MSI (s) (78:D0) [16:39:46:508]: Product: Microsoft SQL Server VSS Writer - Update '{8B9F68F5-8191-4F48-B6C5-4A98858642AF}' could not be installed. Error code 1642. Additional information is available in the log file C:\Program Files\Microsoft SQL Server\100\Setup
Bootstrap\Log\20161124_163055\SQLSERVER2008\SqlWriter_Cpu64_1.log.
MSI (s) (78:D0) [16:39:46:508]: Windows Installer installed an update. Product Name: Microsoft SQL Server VSS Writer. Product Version: 10.50.1600.1. Product Language: 1033. Update Name: {8B9F68F5-8191-4F48-B6C5-4A98858642AF}. Installation success or error
status: 1642.
MSI (s) (78:D0) [16:39:46:508]: Note: 1: 1708
MSI (s) (78:D0) [16:39:46:508]: Product: Microsoft SQL Server VSS Writer -- Installation failed.
MSI (s) (78:D0) [16:39:46:508]: Windows Installer installed the product. Product Name: Microsoft SQL Server VSS Writer. Product Version: 10.50.1600.1. Product Language: 1033. Installation success or error status: 1642.
MSI (s) (78:D0) [16:39:46:523]: Attempting to delete file c:\Windows\Installer\6ad19222.msp
MSI (s) (78:D0) [16:39:46:523]: MainEngineThread is returning 1642
MSI (s) (78:B8) [16:39:46:523]: No System Restore sequence number for this installation.
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have
the correct upgrade.
c:\Windows\Installer\6a8b90.msi
MSI (s) (78:B8) [16:39:46:523]: User policy value 'DisableRollback' is 0
MSI (s) (78:B8) [16:39:46:523]: Machine policy value 'DisableRollback' is 0
MSI (s) (78:B8) [16:39:46:523]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (78:B8) [16:39:46:523]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:B8) [16:39:46:523]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (78:B8) [16:39:46:523]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (78:B8) [16:39:46:523]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (78:B8) [16:39:46:523]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:B8) [16:39:46:523]: Restoring environment variables
MSI (c) (F0:08) [16:39:46:523]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F0:08) [16:39:46:523]: MainEngineThread is returning 1642
=== Verbose logging stopped: 11/24/2016 16:39:46 ===
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Can you help me to fix the issue please ?