Posting this here since the errors all seem to be related to WSUS. If I should put this elsewhere, please let me know. Most computers connected to our network are unable to contact the Windows Update Server for updates. If they are connected to a VPN and
tunneled to an external network, they update just fine. Most of the errors I see in the logs suggest WSUS, but we don't have it on our network.
So far, I've tried deleting the SoftwareDistribution folder, ensuring the necessary services are running/restarted, SFC, Checkdsk, DISM, reinstalling Windows, etc. I've made sure there are no firewall rules or GPOs affecting updates. Systems are affected
whether or not they are domain-joined.
Are there any traces that a previously-installed WSUS server would leave behind that would cause systems to still look for it? There isn't anything in the system registry that I can find, and the logs show there as being no WSUS, but researching the errors
suggests otherwise. Thank you for any help anyone can provide. Below is the WindowsUpdateLog from one attempt.
2019/11/12 14:07:08.3429087 5904 5928 Shared * START * Service startup
2019/11/12 14:07:08.3675765 5904 5928 Shared InitializeSus
2019/11/12 14:07:08.3800508 5904 5928 Agent WU client version 10.0.17763.475
2019/11/12 14:07:08.4051785 5904 5928 Agent SleepStudyTracker: Now monitoring sleep study events.
2019/11/12 14:07:08.4052745 5904 5928 Agent Base directory: C:\Windows\SoftwareDistribution
2019/11/12 14:07:08.4059069 5904 5928 Agent Datastore directory: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb
2019/11/12 14:07:08.4066656 5904 5928 DataStore JetEnableMultiInstance succeeded - applicable param count: 5, applied param count: 5
2019/11/12 14:07:08.9293096 5904 5928 DataStore Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 added
2019/11/12 14:07:08.9595893 5904 5928 DataStore Service 9482F4B4-E343-43B6-B170-9A65BC822C77 added
2019/11/12 14:07:08.9601332 5904 5928 DataStore Data store successfully created
2019/11/12 14:07:08.9674180 5904 5928 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
2019/11/12 14:07:08.9675633 5904 5928 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 0.
2019/11/12 14:07:08.9688910 5904 5928 Shared Network state: Disconnected
2019/11/12 14:07:09.1609263 5904 5928 Agent Created new random SusClientId 5de4529e-f269-444d-9e93-166aae62ff1c. Old Id: none.
2019/11/12 14:07:09.2262516 5904 5928 Misc *FAILED* [8024000C] LoadHistoryEventFromRegistry completed
2019/11/12 14:07:09.2263891 5904 5928 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
2019/11/12 14:07:09.2263973 5904 5928 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 0.
2019/11/12 14:07:09.2264031 5904 5928 Shared Power status changed
2019/11/12 14:07:09.2285117 5904 6100 Agent *FAILED* [80240013] m_services.Add()
2019/11/12 14:07:09.2285150 5904 6100 Agent *FAILED* [80240013] Method failed [CAgentServiceManager::CreateServiceObjectAndAddIntoMap:2034]
2019/11/12 14:07:09.2285171 5904 6100 Agent *FAILED* [80240013] Method failed [CAgentServiceManager::DelayedInit:2678]
2019/11/12 14:07:09.2355409 5904 5928 Agent Initializing global settings cache
2019/11/12 14:07:09.2355429 5904 5928 Agent WSUS server: (null)
2019/11/12 14:07:09.2355440 5904 5928 Agent WSUS status server: (null)
2019/11/12 14:07:09.2355451 5904 5928 Agent Alternate Download Server: (null)
2019/11/12 14:07:09.2355466 5904 5928 Agent Fill Empty Content Urls: No
2019/11/12 14:07:09.2355478 5904 5928 Agent Target group: (Unassigned Computers)
2019/11/12 14:07:09.2355491 5904 5928 Agent Windows Update access disabled: No
2019/11/12 14:07:09.2355505 5904 5928 Agent Do not connect to Windows Update Internet locations: No
2019/11/12 14:07:09.2435873 5904 6100 Agent Initializing Windows Update Agent
2019/11/12 14:07:09.2471965 5904 6100 Agent CPersistentTimeoutScheduler | GetTimer, returned hr = 0x80248007
2019/11/12 14:07:09.2472038 5904 6100 Agent CPersistentTimeoutEvent | Resubscribe, no existing/cached timer for Id=29A863E7-8609-4D1E-B7CD-5668F857F1DB.
2019/11/12 14:07:09.2472089 5904 6100 Agent Adding timer:
2019/11/12 14:07:09.2472162 5904 6100 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-11-13 22:07:09, not idle-only, not network-only
2019/11/12 14:07:09.2523225 5904 5928 IdleTimer IdleTimer::NetworkStateChanged. Network connected? No
2019/11/12 14:07:09.2526751 5904 6100 IdleTimer WU operation (CDiscoveryCall::Init ID 1) started; operation # 3; does use network; is not at background priority
2019/11/12 14:07:09.2526866 5904 6100 IdleTimer Activate PDC state for Network
2019/11/12 14:07:09.2548386 5904 6100 IdleTimer Incremented PDC RefCount for Network to 1
2019/11/12 14:07:09.2556231 5836 5896 ComApi *QUEUED* SLS Discovery
2019/11/12 14:07:09.2803461 5904 5780 SLS Get response for service 2B81F1BF-356C-4FA1-90F1-7581A62C6764 - forceExpire[False] asyncRefreshOnExpiry[True]
2019/11/12 14:07:09.2815096 5904 5780 SLS Retrieving SLS response from server...
2019/11/12 14:07:09.2855570 5904 5780 Misc *FAILED* [800703F0] Failed to get proxy settings token, not impersonating user
2019/11/12 14:07:09.2861820 5904 5780 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{2B81F1BF-356C-4FA1-90F1-7581A62C6764}/x64/10.0.17763.504/0?CH=865&L=en-US&P=&PT=0x4&WUA=10.0.17763.475&MK=ASUSTeK+COMPUTER+INC.&MD=ZenBook+UX461FA_UX461FA and send SLS events.
2019/11/12 14:07:09.3284944 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.3285059 5904 5780 Misc *FAILED* [8024402C] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/11/12 14:07:09.3311474 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.3311572 5904 5780 Misc *FAILED* [8024402C] Library download error. Will retry. Retry Counter:0
2019/11/12 14:07:09.3347700 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.3347782 5904 5780 Misc *FAILED* [8024402C] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/11/12 14:07:09.3363072 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.3363154 5904 5780 Misc *FAILED* [8024402C] Library download error. Will retry. Retry Counter:1
2019/11/12 14:07:09.3389843 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.3389903 5904 5780 Misc *FAILED* [8024402C] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/11/12 14:07:09.3402842 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.3402923 5904 5780 Misc *FAILED* [8024402C] Library download error. Will retry. Retry Counter:2
2019/11/12 14:07:09.3429462 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.3429528 5904 5780 Misc *FAILED* [8024402C] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/11/12 14:07:09.3442773 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.3442872 5904 5780 SLS Complete the request URL HTTPS://sls.update.microsoft.com/SLS/{2B81F1BF-356C-4FA1-90F1-7581A62C6764}/x64/10.0.17763.504/0?CH=865&L=en-US&P=&PT=0x4&WUA=10.0.17763.475&MK=ASUSTeK+COMPUTER+INC.&MD=ZenBook+UX461FA_UX461FA with [8024402C] and http status code[0] and send SLS events.
2019/11/12 14:07:09.3442958 5904 5780 SLS *FAILED* [8024402C] GetDownloadedOnWeakSSLCert
2019/11/12 14:07:09.3467803 5904 5780 SLS *FAILED* [8024402C] Method failed [CSLSClient::GetResponse:622]
2019/11/12 14:07:09.3468022 5904 5780 IdleTimer WU operation (CDiscoveryCall::Init ID 1, operation # 3) stopped; does use network; is not at background priority
2019/11/12 14:07:09.3468076 5904 5780 IdleTimer Deactivate PDC state for Network
2019/11/12 14:07:09.3468371 5904 5780 IdleTimer Decremented PDC RefCount for Network to 0
2019/11/12 14:07:09.3508188 5836 5892 ComApi *RESUMED* Discovery
2019/11/12 14:07:09.3542245 5836 5892 ComApi Exit code = 0x00000000, Result code = 0x8024402C
2019/11/12 14:07:09.3542268 5836 5892 Api * END * Discovery ClientId
2019/11/12 14:07:09.3603679 5836 5896 ComApi *FAILED* [8024402C] Method failed [CSLSClientProxy::GetSLSDataChunk:254]
2019/11/12 14:07:09.4003817 5836 5896 ComApi * START * SLS Discovery
2019/11/12 14:07:09.4013523 5904 5828 IdleTimer WU operation (CDiscoveryCall::Init ID 2) started; operation # 8; does use network; is not at background priority
2019/11/12 14:07:09.4013544 5904 5828 IdleTimer Activate PDC state for Network
2019/11/12 14:07:09.4013782 5904 5828 IdleTimer Incremented PDC RefCount for Network to 1
2019/11/12 14:07:09.4014605 5836 5896 ComApi *QUEUED* SLS Discovery
2019/11/12 14:07:09.4108590 5904 5780 SLS Get response for service 2B81F1BF-356C-4FA1-90F1-7581A62C6764 - forceExpire[False] asyncRefreshOnExpiry[True]
2019/11/12 14:07:09.4109109 5904 5780 SLS Retrieving SLS response from server...
2019/11/12 14:07:09.4109166 5904 5780 Misc *FAILED* [800703F0] Failed to get proxy settings token, not impersonating user
2019/11/12 14:07:09.4110029 5904 5780 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{2B81F1BF-356C-4FA1-90F1-7581A62C6764}/x64/10.0.17763.504/0?CH=865&L=en-US&P=&PT=0x4&WUA=10.0.17763.475&MK=ASUSTeK+COMPUTER+INC.&MD=ZenBook+UX461FA_UX461FA and send SLS events.
2019/11/12 14:07:09.4154231 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.4154302 5904 5780 Misc *FAILED* [8024402C] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/11/12 14:07:09.4167480 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.4167554 5904 5780 Misc *FAILED* [8024402C] Library download error. Will retry. Retry Counter:0
2019/11/12 14:07:09.4195532 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.4195595 5904 5780 Misc *FAILED* [8024402C] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/11/12 14:07:09.4207635 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.4207710 5904 5780 Misc *FAILED* [8024402C] Library download error. Will retry. Retry Counter:1
2019/11/12 14:07:09.4234189 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.4234258 5904 5780 Misc *FAILED* [8024402C] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/11/12 14:07:09.4245850 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.4245927 5904 5780 Misc *FAILED* [8024402C] Library download error. Will retry. Retry Counter:2
2019/11/12 14:07:09.4270732 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.4270800 5904 5780 Misc *FAILED* [8024402C] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2019/11/12 14:07:09.4282780 5904 5780 Misc *FAILED* [80072EE7] Send request
2019/11/12 14:07:09.4282878 5904 5780 SLS Complete the request URL HTTPS://sls.update.microsoft.com/SLS/{2B81F1BF-356C-4FA1-90F1-7581A62C6764}/x64/10.0.17763.504/0?CH=865&L=en-US&P=&PT=0x4&WUA=10.0.17763.475&MK=ASUSTeK+COMPUTER+INC.&MD=ZenBook+UX461FA_UX461FA with [8024402C] and http status code[0] and send SLS events.
2019/11/12 14:07:09.4282915 5904 5780 SLS *FAILED* [8024402C] GetDownloadedOnWeakSSLCert
2019/11/12 14:07:09.4283181 5904 5780 SLS *FAILED* [8024402C] Method failed [CSLSClient::GetResponse:622]
2019/11/12 14:07:09.4283353 5904 5780 IdleTimer WU operation (CDiscoveryCall::Init ID 2, operation # 8) stopped; does use network; is not at background priority
2019/11/12 14:07:09.4283394 5904 5780 IdleTimer Deactivate PDC state for Network
2019/11/12 14:07:09.4283676 5904 5780 IdleTimer Decremented PDC RefCount for Network to 0
2019/11/12 14:07:09.4449004 5836 5892 ComApi *RESUMED* Discovery
2019/11/12 14:07:09.4449056 5836 5892 ComApi Exit code = 0x00000000, Result code = 0x8024402C
2019/11/12 14:07:09.4449078 5836 5892 Api * END * Discovery ClientId
2019/11/12 14:07:09.4470556 5836 5896 ComApi *FAILED* [8024402C] Method failed [CSLSClientProxy::GetSLSDataChunk:254]
2019/11/12 14:07:09.6468698 5904 5720 DownloadManager HandleScavengeSandboxTask: Cleaning up sandboxes.
2019/11/12 14:07:09.7942317 5904 5720 DownloadManager PurgeExpiredFiles::Found 0 expired files to delete.
2019/11/12 14:07:09.8670724 5904 5720 DownloadManager PurgeExpiredUpdates: Found 0 non expired updates.
2019/11/12 14:07:09.8670834 5904 5720 DownloadManager PurgeExpiredUpdates: Found 0 expired updates.
2019/11/12 14:07:09.8709358 5904 5720 DownloadManager Received power state change notification: Old: <unknown>; New: DC(considered as AC).
2019/11/12 14:07:09.8709413 5904 5720 DownloadManager Power state changed from <unknown> to DC(considered as AC).
2019/11/12 14:07:59.5509953 5904 5928 Shared Power status changed
2019/11/12 14:07:59.5511611 5904 5720 DownloadManager Received power state change notification: Old: DC(considered as AC); New: DC(considered as AC).